Salesforce Trainer - 6 month contract

Linklaters; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Linklaters is seeking a Salesforce Trainer to join the Technology & Data team on a contract basis. You will support a global Salesforce training programme across the firm, delivering practical, engaging sessions to a diverse audience including Partners, Counsel, Associates, Secretaries and BD teams.

You will develop and maintain training materials, provide one-to-one coaching, and collaborate with the Change & Adoption and Digital Adoption teams to ensure delivery aligns with firm standards.

Qualifications

• Experience delivering Salesforce end-user training in a professional services or corporate environment.
• Strong facilitation, stakeholder management and communication skills.
• Ability to translate business processes into practical learning interventions.
• Experience designing and updating training content and learner support materials.
• Experience delivering both virtual and in-person training sessions.

Responsibilities

• Develop and manage the global Salesforce training schedule for ~3,500 users.
• Deliver engaging virtual and in-person Salesforce training sessions.
• Maintain and update training materials to reflect Salesforce changes.
• Provide targeted one-to-one coaching and support sessions.
• Create and update learner support resources (FAQs, job aids).
• Transfer knowledge to upskill the Technology Training team for ongoing delivery.
• Collaborate with Change & Adoption teams to understand requirements and priorities.
• Create training content aligned with firm standards and strategies.

Skills

Salesforce training

Facilitation

Stakeholder management

Communication

Learning design

Virtual & in-person delivery

Job description

We are looking for a Salesforce Trainer to join our Technology & Data team at Linklaters on a contract basis. In this role, you will support a global Salesforce training programme, helping colleagues across the firm adopt and use the platform effectively through high-quality, practical and engaging learning.

Key responsibilities

• Develop and manage the global Salesforce training schedule, coordinating and delivering training for approximately 3,500 users across a range of audiences, including:

  • Partners
  • Counsel and Managing Associates
  • Associates
  • Secretaries
  • Business Development teams, including follow-up sessions

• Deliver engaging virtual and in-person Salesforce training sessions, ensuring learners feel confident and effective in using the platform.

• Maintain and update training materials to reflect changes in Salesforce functionality, business processes, user interface updates and key messaging.

• Provide targeted one-to-one coaching and support sessions where required.

• Create, review and update learner support resources, including frequently asked questions, job aids and guidance materials.

• Transfer knowledge and upskill the business-as-usual Technology Training team to support ongoing delivery after the training programme ends.

• Work closely with the Salesforce Change and Adoption team and wider programme teams to understand requirements and training priorities.

• Work closely with the Digital Adoption and Technology Training teams to create and deliver training content in line with firm standards.

• Provide regular updates to key stakeholders on progress, priorities and delivery approach.

Your experience

• Experience delivering Salesforce end-user training in a professional services or corporate environment.
• Strong facilitation, stakeholder management and communication skills.
• Ability to quickly understand business processes and translate them into practical learning interventions.
• Experience designing, maintaining and updating training content and learner support materials.
• Experience delivering both virtual and in-person training sessions to diverse user groups.
• Experience supporting change, adoption or system rollouts would be advantageous.

About Linklaters

Linklaters is a global law firm, providing legal services in 20 countries through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who enjoy working collaboratively and who demonstrate the innovative, efficient, agile, entrepreneurial and responsible mindset we aim to bring to every interaction.

We are committed to creating a positive, supportive, fair and open environment. We value difference, insist on inclusivity, and challenge all forms of bias. This is vital to our ability to work as one team with a common goal.

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business.
• We are part of a firm with strong environmental, social and governance commitments.
• We remain focused on attracting and developing outstanding talent, building a diverse workforce and creating an inclusive environment where people feel valued and respected.
• We encourage a speak-up culture and open-door approach so that our people feel heard.
• We invest in tailored career paths aligned to individual talents and aspirations.
• We provide agile working solutions to meet the changing needs of our people and our business.
• We are committed to people-first relationships built on trust, respect and appreciation.
• We support the health and wellbeing of our people, providing a safe space to talk about mental health and access expert support where needed.

We invest in developing future leaders who demonstrate emotional intelligence and a passion for coaching and developing others

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.