Salesforce Solutions Architect

linklaters; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

Linklaters in London is seeking a seasoned technology professional to own Salesforce solution designs, from discovery through implementation and transition to service, in alignment with the Client Systems roadmap.

You will collaborate with Product Owners, BAs, and business stakeholders to clarify requirements and acceptance criteria, assess options, and guide standard platform use to control complexity and debt.

Qualifications

• A key technical authority with deep Salesforce knowledge framed in business operations.
• Deep knowledge of Salesforce clouds implemented by Linklaters, expert Flow tools, and Apex.
• Good understanding of ITIL processes and Agile project management.
• Excellent communication skills to influence senior stakeholders.
• Ability to prioritise demanding workloads and remain calm under pressure.
• Experience in product teams and Agile delivery is advantageous.

Responsibilities

• Own Salesforce solution designs from discovery through implementation and transition to service.
• Collaborate with Product Owners, BAs, and stakeholders to clarify requirements and acceptance criteria.
• Assess options and justify standard platform capabilities vs customization to control complexity.
• Produce solution designs, data models, and technical specifications for delivery teams.
• Communicate impacts of decisions on current and future operations, avoiding technical debt.
• Identify opportunities for improvements and drive implementation with stakeholders.
• Align business strategy and technology roadmap with market trends to drive value.
• Act as a Trusted Advisor, delivering strategic technology guidance to all stakeholder levels.

Skills

Salesforce expert

Flow declarative

Apex knowledge

ITIL processes

Agile methodologies

Stakeholder comms

Tools

Salesforce

Job description

Linklaters

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

This role is based in our London office, with a hybrid working model available.

Your Role

• Own solution designs across Salesforce and its integrations, from discovery through implementation and transition to service, aligned with the Client Systems roadmap and enterprise standards.
• Work with Product Owners, Business Analysts, and business stakeholders to clarify requirements, map processes, and agree functional and non-functional acceptance criteria.
• Assess solution options and explain their benefits, costs, and risks, favouring standard platform capabilities and justified customisation to control complexity and technical debt.
• Produce and maintain solution designs, data models, and technical specifications that provide clear direction to delivery teams and service owners.
• Act as a consultative technical point of contact for business stakeholders, providing clear guidance in response to their technical questions.
• Leverage hands-on expertise in Salesforce platform capabilities to assure the development of enhancements and features by our implementation partners.
• Communicate the positive and negative impact that decisions will have on immediate and longer-term operations, specifically working to avoid building up technical and/or operational debt.
• Identify opportunities for improvements and optimisations, making recommendations on next steps and working to implement those recommendations as selected by stakeholders.
• Ensure the Firm's business strategy, technology strategy and market trends are aligned in solutions designed and delivered, whilst driving business value from strategic investments.
• Act as a Trusted Advisor, through engagement with the Practice and Business Teams, providing strategic technology advice that is easily consumed by all stakeholder levels across the Firm.

About you

• A key technical authority, bringing a deep, authoritative knowledge of the technical elements of Salesforce that you can frame in the context of business operations to deliver the best possible outcome from the investment.
• Deep knowledge of Salesforce clouds being implemented by Linklaters in addition to expert proficiency in Flow declarative tools and working understanding of Apex.
• Good understanding and practical experience of ITIL processes and project management best practices including Agile principles and methodologies.
• Excellent communication skills with the ability to influence and liaise with senior stakeholders and partners.
• Ability to prioritise demanding workloads alongside resilience and the ability to remain calm and objective under pressure.
• Previous experience of working in product teams, following agile delivery methodology would be advantageous.

As an experienced technology professional, you will:

• have practical experience in a strategic and/or senior technical role, within an IT system driven environment, ideally within a professional services and/or international organisation;
• be an enthusiastic and creative problem solver, displaying an eagerness for change, open to new ideas, initiatives and continuous improvement;
• be a pragmatic and logical decision maker, with proven influence and leadership skills;
• have proven ability to lead others to achieve a mutually acceptable solution from both a commercial and technical perspective;
• be an articulate and confident communicator with all levels of stakeholder seniority, both within and outside the organisation;
• possess strong written skills, in particular in specification documents, technical authoring and procedures;
• plan, manage and review activities efficiently;
• have a strong understanding and appreciation of mainstream technology and mainstream technology providers, with a keen interest in the future advanc