Salesforce Reporting Specialist

JR United Kingdom; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a mission-driven organization as a Salesforce Reporting Specialist and help transform the way rural communities connect. In this engaging role, you will leverage Salesforce to create smart, intuitive reports and dashboards that empower teams to make data-driven decisions. Your expertise will enhance service center operations, providing critical insights into call volumes, handle times, and case management. If you have a proven track record in Salesforce reporting and are passionate about making a difference, this is the perfect opportunity for you.

Qualifications

• Proven track record in Salesforce reporting solutions.
• Experience in service centre or customer operations environment.

Responsibilities

• Build intuitive reports and dashboards using Salesforce.
• Support frontline and leadership teams with actionable insights.

Skills

Salesforce Reporting

Data Visualization

Customer Operations

Analytics

Tools

Salesforce

Job description

Job Details

Client: iO Associates - UK/EU

Location: England, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views

2

Posted

08.05.2025

Expiry Date

22.06.2025

Job Description

I am looking for a Salesforce Reporting Specialist to join a rapidly growing, mission-driven organisation transforming the way rural and hard-to-reach communities stay connected and to help take their service centre operations to the next level.

The Mission: Salesforce is already at the heart of our customer and case management processes. The platform is in place. Now, we need an expert who can build a suite of smart, intuitive reports and dashboards to support the frontline, incident management, and leadership teams.

This is not a dev-heavy role. It's about using Salesforce's existing capabilities to create clear, actionable visualisations—the kind that help teams spot issues, measure productivity, and make confident, data-led decisions.

The kinds of insights you'll bring to life:

• Call volumes by team, agent, day, or hour
• Handle times and wait time breakdowns
• Repeat call and first-call resolution stats
• Product split reporting (across 3 technologies)
• Case backlog tracking by type, age, and last contact
• Priority logic for assigning casework
• Automated customer update notifications

We're looking for someone with a proven track record of delivering similar Salesforce reporting solutions, ideally within a service centre or customer operations environment.

If you can show us tangible examples of where you've done this before—we'd love to hear from you! Please email me with your CV, and we can discuss further.