Salesforce Product Owner

A&O Shearman; Belfast City District; On-site; GBP 55,000 - 75,000; Full time

Job summary

A&O Shearman in Belfast is seeking a Salesforce Product Owner to join our IT Team. You will own the Peerpoint Salesforce roadmap, lead end-to-end administration and configure the platform to meet business goals.

You will engage with stakeholders at all levels, manage deployments and integrations, and drive data quality, analytics and adoption across multiple jurisdictions. The role requires ADM201 certification and strong Salesforce Sales Cloud experience.

Qualifications

• 3+ years Salesforce Administration experience, ideally ADM 201 certified.
• Experience with Salesforce Sales Cloud and Platform & PSA.
• Business analysis, requirements gathering & analytics experience.

Responsibilities

• Own the Salesforce roadmap and backlog, aligning with IT strategy.
• Lead end-to-end Salesforce administration and configuration.
• Act as product owner for enhancements, coordinating requirements and impact across jurisdictions.
• Manage releases with testing (UAT/regression) and documentation.
• Create and maintain automation using Flow; remediate legacy tools.
• Define data quality, reporting and dashboard standards for leadership.
• Identify risks and ensure compliance with security and data protection.
• Coordinate external vendors and contractors, tracking SLA delivery.
• Design integrations with A&O Shearman systems for reliability.
• Drive user enablement through training and stakeholder engagement.

Skills

Salesforce Admin

Stakeholder engagement

Business analysis

Process design

UAT testing

Data quality

Attention to detail

Communication

Education

ADM201 certified

Tools

Salesforce

Salesforce Flow

Process Builder

Sandbox testing

Job description

We have an exciting opportunity for a Salesforce Product Owner to join our IT Team, based in the A&O Shearman Belfast office.

We are looking for an autonomous individual with excellent communication skills and confidence to engage with individuals at all levels of the organisation.

As CRM Functional Administrator you will have a solid Salesforce Administration background, ideally ADM201 Certified, with the ability to understand business processes, objectives, driving adoption & process improvements. Experience in PSA is beneficial.

What You Will Do

• Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with IT strategy and governance.
• Lead end-to-end Salesforce administration and configuration (user and access management, page/layouts, fields, validation rules, security model and data model).
• Act as product owner/functional lead for enhancements and projects, facilitating requirements capture, process design and impact assessment across multiple jurisdictions.
• Prioritise and deliver changes through controlled release management (sandboxes and DevOps tooling), ensuring appropriate testing (UAT/regression) and documentation.
• Create, enhance and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder/Workflow where appropriate.
• Define and maintain data quality, reporting and dashboard standards for leadership, ensuring accuracy, consistency and adoption.
• Proactively identify and mitigate risks; ensure compliance with InfoSec policies, data protection and platform standards; contribute to quarterly IT risk reviews.
• Manage and coordinate external vendors and contractors, setting expectations, tracking deliverables and SLAs.
• Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance.
• Drive user enablement and adoption through training, communications and stakeholder engagement; provide tier-3 support and root-cause analysis of complex issues.
• Monitor platform health and usage, establish KPIs and continuously improve processes and performance.

What you will have

• Excellent organisational skills and able to run processes to meet deadlines, prioritise and judge when to elevate.
• Quick learner who thrives in a fast-paced environment and enjoys working between technology teams and a business team
• Strong organisational skills with ability to manage multiple work streams / activities
• Attention to detail
• 3+ years solid Salesforce Administration experience, ideally ADM 201 Certified
• Salesforce Sales Cloud experience
• Experience of Platform & PSA
• Business analysis experience – user requirements gathering & analysis
• Experience managing the platform with the ability to build fields, custom objects, process builders, workflows and complex reports