Product Owner - Salesforce Platform

AXA UK; Bournemouth; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

AXA Accessibility Concierge

Job summary

AXA UK is seeking an experienced Product Owner to lead the Salesforce Platform, focusing on end-to-end sales journeys from lead management to onboarding. You will own the product backlog, collaborate with Salesforce engineers and delivery teams, and drive platform enhancements, integrations and process improvements to boost sales performance.

You will work in a hybrid model, coordinating with business stakeholders and technical teams, translating complex requirements into actionable user stories

Qualifications

• Experience as a Product Owner or similar role delivering Salesforce-based solutions.
• Strong Salesforce platform knowledge, ideally Sales Cloud.
• Experience collaborating with Salesforce Engineers, Architects and tech teams.
• Deep knowledge of sales processes: lead management, quoting, onboarding.
• Proven capability to deliver platform integrations, especially with telephony and CRM systems.
• Proficient with Agile tools to manage backlogs and sprints (ADO, JIRA).
• Understanding of Scrum, Kanban and SAFe methodologies.
• Able to translate business needs into clear user stories and acceptance criteria.
• Excellent communication and stakeholder management at all levels.

Responsibilities

• Define Salesforce Platform vision, strategy and roadmap aligned to sales growth.
• Own and prioritise the product backlog, balancing business and technical needs.
• Lead design and improvement of end-to-end sales journeys: lead management, quoting, onboarding.
• Partner with Salesforce Engineers, Architects and tech teams to deliver enhancements.
• Drive integrated solutions across Salesforce including telephony and customer systems.
• Facilitate agile ceremonies to support delivery and continuous improvement.
• Create clear user stories and acceptance criteria for solutions.
• Build strong stakeholder relationships and monitor platform performance.

Skills

PO experience

Salesforce knowledge

Stakeholder mgmt

Agile delivery

Azure DevOps

JIRA

Cross-functional leadership

Sales processes

Salesforce integrations

Tools

Salesforce

Azure DevOps

JIRA

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

We're looking for an experienced, technically minded Product Owner to lead the development and ongoing evolution of our Salesforce Platform, with a focus on delivering and optimising the end-to-end sales journey, from lead management and quoting through to onboarding and conversion. You'll act as the key link between business stakeholders, Salesforce engineers and delivery teams, owning the product backlog, leading agile delivery activities and driving platform enhancements, integrations and process improvements that support sales performance and operational efficiency. We're seeking someone with strong Salesforce platform knowledge, experience of sales-led customer journeys and excellent stakeholder management skills, who's confident working with both technical and non-technical audiences to deliver scalable, value-driven solutions.

Key responsibilities:

• Define and communicate the Salesforce Platform vision, strategy and roadmap, ensuring it supports business objectives and sales growth.
• Own and prioritise the product backlog, balancing business needs, technical requirements and customer value.
• Lead the design and continuous improvement of sales journeys, including lead management, quoting, selling and customer onboarding.
• Partner closely with Salesforce Engineers, Architects and technology teams to deliver platform enhancements and integrations.
• Drive the development of integrated solutions across Salesforce, including telephony and other customer-facing systems.
• Facilitate agile ceremonies, including sprint planning, stand-ups, backlog refinement and retrospectives, to support successful delivery.
• Create clear user stories and acceptance criteria, ensuring solutions meet both business and technical requirements.
• Build strong stakeholder relationships, monitor platform performance and champion continuous improvement across the Salesforce ecosystem.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

• Experience as a Product Owner, Product Manager or similar role delivering Salesforce-based solutions.
• Strong understanding of the Salesforce platform, ideally within Sales Cloud environments.
• Experience working closely with Salesforce Developers, Engineers and Architects within technical delivery teams.
• Strong knowledge of sales processes, including lead management, sales funnels, opportunity management, quoting and onboarding.
• Experience delivering platform integrations, particularly with telephony, CRM or customer engagement systems.
• Hands-on experience using Azure DevOps (ADO), JIRA or similar agile delivery tools to manage backlogs and sprint activities.
• Deep understanding of Agile delivery methodologies including Scrum, Kanban and SAFe.
• Ability to translate business requirements into detailed user stories, technical requirements and acceptance criteria.
• Effective communication and stakeholder management skills, with the confidence to engage and influence at all levels.
• Proven ability to lead cross-functional squads and drive delivery in a fast-paced environment.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

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