Salesforce Field Service Specialist

JR United Kingdom; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in IT solutions seeks a Salesforce Field Service Specialist to drive the implementation of Salesforce Field Service across multiple business units. This role involves optimizing functionality, managing logistics, and acting as a key technical expert in the organization. Ideal candidates will have a strong background in Salesforce projects, including relevant certifications and hands-on experience.

Qualifications

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation and mobile architecture.
• Fluent English and UK/EU-based with ability to travel.

Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service.
• Configure scheduling policies and resource management.
• Act as subject matter expert for Salesforce Field Service.

Skills

Problem-solving

Stakeholder management

Education

Salesforce Field Service Consultant certification

Job description

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Client:

Shape IT Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
• Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
• Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
• Manage inventory tracking, return processes, and mobile workforce logistics.
• Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
• Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.

Requirements

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
• Understanding of field-based operations, resource planning, and mobile-first service strategies.
• Strong problem-solving and stakeholder management skills.
• Salesforce Field Service Consultant certification is highly desirable.
• UK or EU-based with fluent English and ability to travel occasionally.

Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.