Salesforce Field Service Specialist

JR United Kingdom; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Salesforce Field Service Specialist in Stoke-on-Trent to lead the rollout of Salesforce across multiple businesses. The role encompasses end-to-end implementations, optimization of scheduling policies, and acting as a technical expert for stakeholders. Ideal candidates will have solid experience in Salesforce Field Service delivery, strong problem-solving skills, and familiarity with mobile-first service strategies.

Qualifications

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation and mobile architecture.
• Experience with preventive maintenance and workforce optimisation.

Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service.
• Support Dispatcher Console configuration and manage Service Appointment lifecycle.
• Act as the subject matter expert for SFS within the organisation.

Skills

Problem-solving

Stakeholder management

Field-based operations

Resource planning

Mobile-first service strategies

Education

Salesforce Field Service Consultant certification

Tools

Salesforce Field Service

Dispatcher console

Job description

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Salesforce Field Service Specialist, stoke-on-trent

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Client:

Shape IT Recruitment

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
• Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
• Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
• Manage inventory tracking, return processes, and mobile workforce logistics.
• Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
• Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.

Requirements

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
• Understanding of field-based operations, resource planning, and mobile-first service strategies.
• Strong problem-solving and stakeholder management skills.
• Salesforce Field Service Consultant certification is highly desirable.
• UK or EU-based with fluent English and ability to travel occasionally.

Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.