Salesforce Field Service Specialist

JR United Kingdom; Worcester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in IT recruitment is seeking a Salesforce Field Service Specialist in Worcester to spearhead the implementation of Salesforce Field Service across acquired businesses. This role involves enhancing usability and managing the mobile workforce, requiring expertise with Salesforce, strong problem-solving abilities, and stakeholder collaboration.

Qualifications

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation.
• Experience with SFS dispatcher console and workforce optimization.

Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service across multiple business units.
• Configure and optimise scheduling policies and work rules.
• Act as the subject matter expert for SFS within the organization.

Skills

Problem-solving

Stakeholder management

Resource planning

Mobile-first service strategies

Education

Salesforce Field Service Consultant certification

Job description

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Salesforce Field Service Specialist, worcester

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Client:

Shape IT Recruitment

Location:

worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
• Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
• Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
• Manage inventory tracking, return processes, and mobile workforce logistics.
• Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
• Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.

Requirements

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
• Understanding of field-based operations, resource planning, and mobile-first service strategies.
• Strong problem-solving and stakeholder management skills.
• Salesforce Field Service Consultant certification is highly desirable.
• UK or EU-based with fluent English and ability to travel occasionally.

Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.