Salesforce Field Service Specialist

JR United Kingdom; Telford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment firm is seeking a Salesforce Field Service Specialist in Telford. The specialist will lead the implementation of Salesforce Field Service across newly acquired businesses, with responsibilities including optimizing scheduling and managing the service appointment lifecycle. This role requires strong problem-solving skills, experience in field service delivery, and preferably Salesforce certification.

Qualifications

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation and mobile architecture.
• Fluent in English and UK or EU-based.

Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service across multiple business units.
• Manage inventory tracking and mobile workforce logistics.
• Collaborate with stakeholders to tailor SFS functionality.

Skills

Problem-solving

Stakeholder management

Education

Salesforce Field Service Consultant certification

Job description

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Salesforce Field Service Specialist, telford

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Client:

Shape IT Recruitment

Location:

telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
• Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
• Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
• Manage inventory tracking, return processes, and mobile workforce logistics.
• Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
• Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.

Requirements

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
• Understanding of field-based operations, resource planning, and mobile-first service strategies.
• Strong problem-solving and stakeholder management skills.
• Salesforce Field Service Consultant certification is highly desirable.
• UK or EU-based with fluent English and ability to travel occasionally.

Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.