Salesforce-Driven Business Solutions Analyst

IRIS Software Group; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

IRIS Software Group is seeking an experienced Technical Business Systems Analyst on a fixed-term contract with the potential to go permanent. The role blends business analysis with hands-on Salesforce expertise to improve processes through technology.

You will bridge between stakeholders and technical teams to optimise Salesforce and other business systems for efficiency and customer experience. You will analyse requirements, map workflows, design scalable solutions, and support delivery from

Qualifications

• Proven experience as a Business Analyst, Business Systems Analyst, or Technical Business Analyst.
• Strong hands-on experience working with Salesforce in a business-facing environment.
• Experience gathering requirements, facilitating workshops, and translating business needs into system solutions.
• Strong process mapping and workflow design experience using tools such as Visio or Lucidchart.
• Excellent analytical and problem-solving skills with the ability to turn data into actionable insights.

Responsibilities

• Partner with stakeholders to understand business challenges, objectives, and requirements.
• Translate business needs into clear functional and technical requirements.
• Recommend scalable system solutions that align with business goals and best practice.
• Produce high-quality documentation including business requirements, user stories, process maps, and technical specifications.
• Act as a subject matter expert for Salesforce and related business systems.
• Support the integration and migration of Salesforce systems across the organisation.
• Work closely with technical teams on system configuration, integrations, and process improvements.
• Build knowledge across our wider systems landscape, including ERP platforms, integrations, and strategic business applications.
• Analyse, map, and document existing business processes to identify inefficiencies and opportunities for improvement.
• Design and implement workflows that streamline operations and improve user experience.
• Facilitate workshops and discovery sessions to capture current and future-state processes.
• Support continuous improvement initiatives through data-driven recommendations.
• Develop strong relationships with stakeholders across technical and non-technical teams.
• Facilitate requirements gathering workshops and solution design discussions.
• Act as the key liaison between business users and technical delivery teams.
• Communicate complex technical concepts in a clear and accessible way.
• Support or lead business systems projects from discovery through to implementation.
• Contribute to project planning, prioritisation, testing, and deployment activities.
• Identify risks, dependencies, and issues, ensuring appropriate mitigation plans are in place.
• Support user acceptance testing and change management activities.

Skills

Salesforce

Business Analysis

Requirements gathering

Process mapping

Workflow design

Stakeholder management

Agile delivery

Tools

Visio

Lucidchart

Job description

IRIS Software Group is seeking an experienced Technical Business Systems Analyst on a fixed-term contract with the potential to go permanent. The role blends business analysis with hands-on Salesforce expertise to improve processes through technology.

You will bridge between stakeholders and technical teams to optimise Salesforce and other business systems for efficiency and customer experience. You will analyse requirements, map workflows, design scalable solutions, and support delivery from