Salesforce Consultant

Infinity Quest; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Infinity Quest in London is seeking an experienced Digital Transformation Advisor with deep CRM and Salesforce expertise for the public sector and energy/utilities domains. You will design and optimize cross-system business processes, map requirements to Salesforce solutions, and lead multi-cloud implementation planning.

You will collaborate with architects and project teams to deliver trusted advisory services, supporting both quick wins and long-term CRM roadmaps across a complex landscape.

Qualifications

• 14+ years CRM experience with at least 3 years in public sector or Energy & Utilities.
• Must have worked on PSS cloud; GDS understanding is a plus.
• CRM/Salesforce solution experience is a plus.
• Ability to design and optimize business processes across disparate systems.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Solid verbal, written, presentation and interpersonal skills
• Ability to collaborate as part of a team to solve business and technical problems
• Be the Trusted Digital Transformation Advisor for our customers
• Thought leadership role in Public Sector/Energy & Utilities Industry. Deliver & support business process innovation workshops.
• Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
• Assess customers business requirements, co-create the future vision for success and map to Salesforces solutions
• Give input to customers target architecture, phasing, roadmap and transition architecture
• Provide domain expertise and guidance to define solution for the customers on the salesforce 360 platform
• Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer-term strategic goals, leveraging Salesforce Platform and supporting technology
• Comfortable working with complex business requirements, design, and help configure the desired solution.
• Collaborate with Technical Architects, Project teams and implementation partners to determine the solution details and value of the proposed architecture
• Review and provide guidance on design and infrastructure blueprints, as well as proactively identify and communicate potential issues or risks

Responsibilities

• Lead business process redesign and roadmap planning.
• Identify touch points in multi-cloud implementations.
• Assess customers' business requirements and map to Salesforce solutions.
• Provide domain guidance to define solution for customers on the Salesforce 360 platform.
• Collaborate with Technical Architects, Project teams and partners to determine solution details and value.
• Review and guide design and infrastructure blueprints and communicate risks.

Skills

CRM strategy

Salesforce expertise

Public sector knowledge

Business process redesign

Multi-cloud integration

Stakeholder collaboration

Trusted advisor

Presentation & communication

Rapid learning

Detail-oriented

Tools

Salesforce 360

PSS Cloud

GDS knowledge

CRM integration

Architecture review

Job description

• 14+ years CRM experience with a minimum of 3 years on public sector or Energy & Utilities Services domain
• Must have worked on PSS cloud and good to have GDS understanding.
• CRM/Salesforce solution experience is a plus
• Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Solid verbal, written, presentation and interpersonal skills
• Ability to collaborate as part of a team to solve business and technical problems
• Be the Trusted Digital Transformation Advisor for our customers
• Thought leadership role in Public Sector/Energy & Utilities Industry. Deliver & support business process innovation workshops.
• Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
• Assess customers business requirements, co-create the future vision for success and map to Salesforces solutions
• Give input to customers target architecture, phasing, roadmap and transition architecture
• Provide domain expertise and guidance to define solution for the customers on the salesforce 360 platform
• Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer-term strategic goals, leveraging Salesforce Platform and supporting technology
• Comfortable working with complex business requirements, design, and help configure the desired solution.
• Collaborate with Technical Architects, Project teams and implementation partners to determine the solution details and value of the proposed architecture
• Review and provide guidance on design and infrastructure blueprints, as well as proactively identify and communicate potential issues or risks