Salesforce Application Support Specialist (FTC)

Pure Resourcing Solutions Limited; Cambridge; Hybrid; GBP 64,575 - 101,475; Full time

Job summary

Pure Resourcing Solutions Limited is seeking a hands-on Salesforce Application Support Specialist to back a major Salesforce implementation through testing, data migration and go-live. The role is primarily remote with ad-hoc travel to Cambridge for collaboration.

The successful candidate will act as the internal Salesforce expert, configure and administer Salesforce, support data mapping and migration, and work with partners to optimise the delivered solution while supporting QA/UAT and release

Qualifications

• Proven experience as a Salesforce Administrator or CRM Admin.
• Strong understanding of Salesforce data models, objects and field mapping.
• Experience with data migration, data quality activities and validation.
• Knowledge of Salesforce Flow and business process automation.

Responsibilities

• Act as the primary internal Salesforce specialist and SME.
• Support final stages of a large Salesforce implementation including testing and go-live.
• Work with implementation partners to review, validate and improve solutions.
• Configure Salesforce: objects, fields, permissions, workflows, automation and security.
• Support data mapping, migration and data quality activities.
• Assist with integrations between Salesforce and other systems.
• Support QA, UAT and release validation activities.
• Create and maintain documentation, process maps and support procedures.

Skills

Salesforce Admin

CRM Administration

Data mapping

Data quality

Automation (Flow)

Integrations

Tools

Conga

Xpertdoc

Nintex

SmartFlows

Job description

A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live.

This is an initial fixed-term contract with the potential to be extended or made permanent for the right individual.

This role is predominantly remote working, with ad-hoc travel to Cambridge required.

Key Responsibilities

• Act as the primary internal Salesforce specialist and subject matter expert.
• Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support.
• Work closely with implementation partners to review, validate and improve delivered solutions.
• Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings.
• Support data mapping, migration and data quality activities.
• Assist with integrations between Salesforce and other business systems.
• Support SmartFlows document generation, templates, offer packs and automated communications.
• Build and maintain workflows, business rules, conditional logic and process automation.
• Investigate and resolve system issues, defects and user queries.
• Support QA, UAT and release validation activities.
• Create and maintain documentation, process maps and support procedures.
• Act as the ongoing owner of the Salesforce platform, identifying opportunities for improvement and optimisation.

Experience Required

• Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar.
• Strong understanding of Salesforce data models, objects, field mapping, workflows and automation.
• Experience supporting Salesforce implementations, migrations or major enhancement projects.
• Experience with data migration, data mapping and data quality activities.
• Experience supporting integrations with third-party systems.
• Knowledge of Salesforce Flow and business process automation.
• Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial.
• Experience working with implementation partners, suppliers and business stakeholders.

Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.