Salesforce Administrator

FORT; Greater Manchester; On-site; GBP 42,000 - 56,000; Full time

Job summary

FORT is seeking a Salesforce Administrator to own and evolve our Salesforce platform, supporting users across the business and driving improvements through automation and declarative configuration.

You will work with Sales, Finance, Customer Success and Operations to deliver solutions that streamline processes, improve efficiency and deliver real value to the organisation.

Qualifications

• Commercial experience as a Salesforce Administrator or similar Salesforce-focused role.
• Strong knowledge of Salesforce Flow and declarative configuration.
• Experience managing users, permissions, security and platform configuration.
• Excellent communication skills with a proactive, problem-solving approach.

Responsibilities

• Administer and maintain the Salesforce platform.
• Design, build and troubleshoot Salesforce Flows and declarative automation.
• Manage users, profiles, permission sets and platform security.
• Gather business requirements and translate them into effective Salesforce solutions.
• Build reports and dashboards that provide meaningful business insight.
• Support users with troubleshooting, training and day-to-day platform queries.
• Maintain data quality and investigate platform, automation and reporting issues.
• Support testing and User Acceptance Testing (UAT) for new functionality.
• Identify opportunities to improve existing configuration and reduce manual processes.
• Collaborate with internal technical teams where development support is required.

Skills

Salesforce Admin

Salesforce Flow

Declarative configuration

User management

Reports & dashboards

Stakeholder engagement

Data quality

Tools

Salesforce

Job description

We're partnering with an established UK software company that's investing heavily in its internal technology function as part of its continued growth.

They're looking for a Salesforce Administrator to take ownership of their Salesforce platform, supporting users across the business while driving continuous improvements through automation, configuration and smarter processes.

The Why? (Just a few highlights...)

• Own the platform - Become the go-to Salesforce expert, shaping how the platform evolves and supports the wider business.
• Drive business improvement - Work closely with teams across Sales, Finance, Customer Success and Operations to deliver solutions that simplify processes and improve efficiency.
• Be part of a growing digital team - Join a collaborative environment where your ideas are encouraged and you'll have the autonomy to make a real impact.

The Role

You'll be responsible for the day-to-day administration of Salesforce, supporting users, delivering enhancements and building solutions using Salesforce's declarative tools. You'll work directly with stakeholders to understand business requirements, improve existing processes and ensure Salesforce continues to deliver value across the organisation.

Key Responsibilities

• Administer and maintain the Salesforce platform.
• Design, build and troubleshoot Salesforce Flows and declarative automation.
• Manage users, profiles, permission sets and platform security.
• Gather business requirements and translate them into effective Salesforce solutions.
• Build reports and dashboards that provide meaningful business insight.
• Support users with troubleshooting, training and day-to-day platform queries.
• Maintain data quality and investigate platform, automation and reporting issues.
• Support testing and User Acceptance Testing (UAT) for new functionality.
• Identify opportunities to improve existing configuration and reduce manual processes.
• Collaborate with internal technical teams where development support is required.

What They're Looking For

• Commercial experience as a Salesforce Administrator or similar Salesforce-focused role.
• Strong knowledge of Salesforce Flow and declarative configuration.
• Experience managing users, permissions, security and platform configuration.
• Confident working directly with business stakeholders and gathering requirements.
• Experience creating reports and dashboards for business users.
• Understanding of Salesforce data management and troubleshooting.
• Excellent communication skills with a proactive, problem-solving approach.
• Salesforce Certified Administrator is desirable.

This is an excellent opportunity to join a business where Salesforce is central to its operations, giving you genuine ownership of the platform and the chance to influence how it's used across the organisation. If you're looking for a role that combines technical delivery with stakeholder engagement and continuous improvement, we'd love to hear from you.