Salesforce Administrator

Methods Business and Digital Technology Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Pension Scheme

Discretionary Company Bonus

Private Medical Insurance

Job summary

Methods Business and Digital Technology Ltd is seeking a Salesforce Administrator to support their internal Salesforce org. This role requires strong finance process expertise and the ability to enhance user experience across departments.

Key responsibilities include resolving user issues, providing training, and contributing to projects that positively impact public sector operations. A collaborative work environment with opportunities for personal and professional growth is offered.

Qualifications

• 2+ years of Salesforce and Certinia administration experience.
• Strong experience with Certinia PSA and Accounting systems.
• Good understanding of finance and accounting concepts.

Responsibilities

• Participating in workshops to gather solution requirements.
• Translating user stories into deliverable solutions.
• Delivering user training and creating documentation.

Skills

Salesforce administration

Certinia PSA support

Finance understanding

Communication skills

Problem-solving skills

Project ownership

Education

Bachelor's degree in related field

Salesforce Administrator Certification

Tools

Salesforce Flows

DataLoader

Analytics Studio

Job description

Overview

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

The Salesforce team is responsible for the continual maintenance and development of the internal Salesforce org, the integral business operational platform. The Salesforce Administrator will act as a key member of this team, helping to analyse and resolve user issues, drive adoption, resolve system bugs and implement stakeholder change requests. The Salesforce Administrator will also design, create and deliver technical solutions on the Salesforce platform, ensuring that the org is continually fit for purpose.

The role will work across the full Salesforce platform, while developing subject matter expertise in Finance and Accounts processes within Certinia PSA and Certinia Accounting (FFA). This includes troubleshooting financial data and process issues, supporting system improvements, and contributing to the migration of legacy automation into Salesforce Flow.