Salesforce Admin

Concentrix; Rising Bridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking a Salesforce Admin to join their team. The role involves managing user support tickets, troubleshooting Salesforce issues, and assisting with data management. As an entry-level position, the ideal candidate should hold a Salesforce Administrator Certification and possess a strong understanding of data management. This full-time role is based in Manchester, England, supporting both internal users and the Salesforce team in continuous improvement efforts.

Qualifications

• Salesforce Administrator Certification is mandatory.
• Previous experience as a Salesforce Administrator is needed.
• Strong experience in managing and securing Salesforce is essential.

Responsibilities

• Support the management of user support tickets.
• Troubleshoot business problems within Salesforce.
• Manage Salesforce users and their access.

Skills

Salesforce Administration

Data Management

Effective Communication

Salesforce Security Model

Flows

Education

Salesforce Administrator Certification (ADM201)

Tools

Data Loader

Job description

Join to apply for the Salesforce Admin role at Concentrix

What the Admin Will Do

• Support the current Salesforce team in their management and handling of user Support tickets
• Good experience on Service Cloud and Experience Cloud
• Support internal users by troubleshooting and solving business problems within Salesforce
• Assist internal users with data management queries
• Assist internal users in creating reports and dashboards
• Manage Salesforce users, their access and permissions
• Communicate effectively with the business on queries raised
• Provide testing support for solutions being developed by the Salesforce team
• Learn about internal business processes with a view to supporting the continuous improvement of Salesforce

What the Admin Should Have

• Salesforce Administrator Certification (ADM201)
• Previous experience as a Salesforce Administrator
• A good working knowledge of Flows
• Strong experience with Data Loader, and a conscientious approach to data management
• Confidence with all aspects of Salesforce’s security model (profiles, roles, permission sets, etc.)
• A clear and effective communication style

Nice-to-Haves (but not Essential)

• Any other Salesforce certifications
• Experience using and debugging Process Builder and Flow
• Specific experience working in a Helpdesk Support role

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Manchester, England, United Kingdom