Salesforce Administrator

TECHOHANA; United Kingdom; Remote; GBP 45,000 - 55,000; Full time

Job summary

TechOhana Ltd is seeking a Salesforce Administrator to own Service Cloud, focusing on case management, escalation rules, and omnichannel routing. You will design and maintain Flow automation and collaborate with service leaders to translate requirements into governed solutions.

The role includes configuring Service Cloud, building Flows, managing users and profiles, and delivering reports and dashboards for service leaders across teams. Remote UK work is supported.

Qualifications

• Hands-on Salesforce Administrator experience, ideally in an end-user environment.
• Solid knowledge of Service Cloud: cases, queues, routing and entitlements.
• Experience with Omni-Channel, Salesforce Knowledge or a customer-facing Experience Cloud portal.
• Salesforce Administrator certification, or Advanced Administrator or Service Cloud Consultant.

Responsibilities

• Configure and support Service Cloud: case management, queues, assignment and escalation rules, entitlements and milestones, and Omni-Channel routing.
• Build and maintain Flows to automate service processes and reduce manual work.
• Manage users, profiles, permission sets, roles and sharing rules.
• Create and maintain reports and dashboards for service leaders and the wider business.
• Customize objects, fields, page layouts, Lightning pages and validation rules.
• Maintain data quality: imports, deduplication and bulk updates with Data Loader.
• Provide user support and training for new and existing users.
• Test changes in sandboxes before deployment and manage seasonal release updates.

Skills

Salesforce Admin

Service Cloud

Flow Automation

Reports

Data Loader

Omni-Channel

User Support

Job description

Salesforce Admin - Remote UK - Salary up to £50,000 DOE

TechOhana have partnered with a global end user organisation to appoint a Salesforce Administrator.

The business runs its customer service operation on Salesforce, and this hire will take ownership of Service Cloud, supporting service teams and improving how cases move from first contact to resolution.

You'll manage the day-to-day administration of the platform with a particular focus on Service Cloud. You'll design and maintain Flow automation, and work closely with service leaders to turn their requirements into practical, well-governed solutions.

• Configure and support Service Cloud: case management, queues, assignment and escalation rules, entitlements and milestones, and Omni-Channel routing
• Build and maintain Flows (record-triggered, screen and scheduled) to automate service processes and cut manual work
• Manage users, profiles, permission sets, roles and sharing rules
• Create and maintain reports and dashboards for service leaders and the wider business
• Customise objects, fields, page layouts, Lightning record pages and validation rules
• Look after data quality: imports, deduplication and bulk updates with Data Loader
• Handle user support requests and run training for new and existing users
• Test changes in sandboxes before deployment and manage the seasonal release updates
• Gather requirements from the business, turn them into working solutions and keep documentation up to date
• Hands-on Salesforce Administrator experience, ideally in an end-user environment
• Solid working knowledge of Service Cloud: cases, queues, routing and entitlements
• Confidence building and troubleshooting Flows
• Salesforce Administrator certification, or Advanced Administrator or Service Cloud Consultant
• Experience with Omni-Channel, Salesforce Knowledge or a customer-facing Experience Cloud portal
• Supporting users across several countries and time zones

TechOhana, SaaS, Technology and Cybersecurity Talent Partner