Sales Support & Supply Chain Coordinator

Kinetic Office Recruitment; City of Edinburgh; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Hybrid working after probation

Profit share bonus

25 days holiday

Job summary

Kinetic Office Recruitment is seeking a Sales Support & Supply Chain Coordinator in Edinburgh with hybrid working after probation. The role runs 35 hours Monday to Friday, 9am–5pm, offering £30,000–£35,000 plus an annual profit share bonus.

duties include responding to customer enquiries, processing orders, coordinating deliveries, liaising with suppliers and logistics partners, and providing back-up to team members. A strong admin and communication skillset is essential.

Qualifications

• Previous relevant experience in a similar support role (order processing, logistics, sales admin, sales support, supply chain)
• Knowledge of the sales and purchase process
• Good administration, organisation and time management skills
• Strong telephone handling skills
• Excellent communication and writing skills; good numeracy
• Ability to work accurately with attention to detail
• Experience using Microsoft Office and CRM systems

Responsibilities

• Respond to incoming customer sales enquiries via telephone and email
• Provide pricing, product availability, order updates and samples
• Process customer and supplier purchase orders
• Coordinate delivery of materials and manage open orders/deliveries
• Liaise with suppliers and logistics partners
• Attend customer and supplier visits as needed
• Handle invoice queries and credit requests
• Provide support to other sales support coordinators
• Maintain customer and supplier databases
• Support regional events and travel arrangements
• Front of house cover for meetings

Skills

Administration

Organisation

Time management

Telephone handling

Communication

Numeracy

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

Sales Support & Supply Chain Coordinator

Edinburgh - hybrid working available after probation

£30,000 - £35,000 (plus annual profit share bonus)

Mon - Fri, 9am - 5pm

Overview:

Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

Duties for the Sales Support & Supply Chain Coordinator will involve:

• Responding to incoming customer sales enquiries and general enquiries - via telephone / email
• Providing pricing, product availability, order updates and samples as requested.
• Process customer and supplier purchase orders
• Coordinate delivery of materials
• To manage the open orders / deliveries
• To liaise with supplier and logistics partners
• Reporting to the sales team / business
• To attend on an ad-hoc basis customer and supplier visits
• Handle invoice queries and credit requests
• To provide back up and support to other sales support coordinators
• Working with key contacts at main suppliers to ensure order book is up to date
• Coordinating hospitality, travel and accommodation requirements for regional events and functions
• Front of house cover for internal and external office meetings
• Update and maintain the customer and supplier database
• Any other duty deemed necessary by the management team to assist in

Essential Experience for the Sales Support & Supply Chain Coordinator - this must be clearly demonstrated on your CV

• Previous relevant experience in a similar support role i.e order processing, logistics, sales admin, sales support, supply chain etc
• Knowledge and understanding of the sales and purchase process
• Good administration, organisation, and time management skills
• Well-developed telephone call handling skills
• Excellent communication and writing skillsExcellent numeracy skills
• Ability to work accurately and quickly with attention to detail
• Ability to work under pressure and make correct decisions
• Excellent computer skills - Microsoft Office and CRM systems
• Managing resources effectively
• Team player, excellent interpersonal skills, and the ability to work well with others
• Must reside within a commutable distance from the office

Further Details:

• 35 hour working week, Monday - Friday 9-5
• 25 days holiday plus Bank Holidays with option to purchase further holidays and holidays increasing over time
• Annual company bonus scheme