Sales Support Specialist

AllPoints Fibre Networks Limited; Reading; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

AllPoints Fibre Networks is seeking a Sales Support Specialist to back our direct, partner, wholesale, and indirect sales channels. You’ll help move opportunities through the cycle, support proposals, and maintain accurate quotes, pricing, and CRM data. A proactive, customer-focused individual will thrive in our fast-paced telecom environment.

Join a growing company delivering UK full fibre through aquila, with opportunities to develop into Sales or Commercial roles.

Qualifications

• Experience supporting sales, commercial, customer service, or operations
• Excellent organisational skills with the ability to manage multiple priorities
• Strong communication and stakeholder management skills
• High attention to detail and strong problem-solving abilities
• Good commercial awareness and understanding of customer needs
• Experience using CRM systems such as Salesforce or similar
• Strong Microsoft Office skills, particularly Excel, PowerPoint, and Word
• A collaborative and team-oriented approach
• Adaptability and confidence working in a fast-paced environment

Responsibilities

• Support direct, indirect, partner, and wholesale channels
• Assist full sales lifecycle from lead qualification through to order submission
• Produce customer-facing presentations, proposals, and solution summaries
• Help manage sales pipelines, forecasting, and deal progression
• Develop a strong understanding of our connectivity and value-added service portfolio
• Create and maintain accurate quotes and pricing models
• Coordinate approvals for non-standard commercial terms and pricing requests
• Support responses to RFPs, RFIs, and complex sales opportunities
• Coordinate input from internal stakeholders to ensure timely proposal submissions
• Track deliverables, timelines, and dependencies across multiple projects
• Support onboarding and development of channel partners and resellers
• Provide sales collateral, pricing information, and product updates
• Assist with partner performance reporting and pipeline management
• Maintain accurate customer, opportunity, and pipeline data within CRM systems
• Produce sales reports, dashboards, and insights for leadership teams
• Identify opportunities to improve processes and increase operational efficiency
• Support the adoption of sales tools and best practices across the business
• Act as liaison between Sales and internal departments
• Support resolution of queries relating to products, pricing, contracts, and delivery
• Help ensure a seamless customer experience throughout the commercial journey

Skills

Sales support

CRM experience

Organisational skills

Communication skills

Stakeholder management

Excel/PowerPoint

Team collaboration

Problem solving

Adaptability

Tools

Salesforce

Microsoft Excel

PowerPoint

Word

Job description

The Sales Support Specialist at AllPoints Fibre Networks will play a vital role in enabling revenue growth across our direct, partner, wholesale, and indirect sales channels. Acting as the backbone of our commercial function, you'll support the end-to-end sales process, helping teams develop opportunities, accelerate deal cycles, and deliver an exceptional customer experience. This is an exciting opportunity for someone looking to grow their career in sales, account management, or commercial operations within the telecommunications industry.

AllPoints Fibre is revolutionising connectivity across the UK.

As a cutting-edge full fibre network wholesaler, we simplify access to high-speed broadband through a powerful, API-driven platform that unifies major networks like Openreach, BT Wholesale, and CityFibre.

Our agile platform, aquila, empowers service providers with seamless automation, real-time visibility, and rapid scalability, making it an exciting environment for professionals who thrive on innovation, efficiency, and delivering smarter digital solutions.

What you will be doing:

As our Sales Support Specialist, you'll work closely with Sales, Product, Finance, Legal, Operations, and Network teams to ensure opportunities move through the sales cycle efficiently and effectively. You'll be responsible for:

Sales & Channel Support

• Supporting sales teams across direct, indirect, partner, and wholesale channels

• Assisting with the full sales lifecycle, from lead qualification through to order submission

• Producing customer-facing presentations, proposals, and solution summaries

• Helping manage sales pipelines, forecasting, and deal progression

Product & Commercial Support

• Developing a strong understanding of our connectivity and value-added service portfolio

• Supporting the alignment of customer requirements with appropriate solutions

• Creating and maintaining accurate quotes and pricing models

• Coordinating approvals for non-standard commercial terms and pricing requests

Bid & Opportunity Management

• Supporting responses to RFPs, RFIs, and complex sales opportunities

• Coordinating input from internal stakeholders to ensure timely proposal submissions

• Tracking deliverables, timelines, and dependencies across multiple projects

Partner Enablement

• Supporting the onboarding and development of channel partners and resellers

• Providing sales collateral, pricing information, and product updates

• Assisting with partner performance reporting and pipeline management

Reporting & Process Improvement

• Maintaining accurate customer, opportunity, and pipeline data within CRM systems

• Producing sales reports, dashboards, and insights for leadership teams

• Identifying opportunities to improve processes and increase operational efficiency

• Supporting the adoption of sales tools and best practices across the business

Stakeholder & Customer Coordination

• Acting as a key liaison between Sales and internal departments

• Supporting the resolution of queries relating to products, pricing, contracts, and delivery

• Helping ensure a seamless customer experience throughout the commercial journey

About you:

We're looking for someone who is naturally organised, customer-focused, and excited about building a career in a commercial environment.

You may already have experience supporting sales teams, customers, accounts, or commercial operations. Equally, you might be coming from a customer service, administration, coordination, or operations background and looking for your next challenge.

Most importantly, you'll be proactive, willing to learn, and passionate about delivering great outcomes for customers and colleagues alike.

Your skills:

• Experience supporting sales, commercial, customer service, or operational activities

• Strong organisational skills with the ability to manage multiple priorities

• Excellent communication and stakeholder management skills

• High attention to detail and strong problem-solving abilities

• Good commercial awareness and understanding of customer needs

• Experience using CRM systems such as Salesforce or similar

• Strong Microsoft Office skills, particularly Excel, PowerPoint, and Word

• Ability to analyse information and present it clearly and professionally

• A collaborative and team-oriented approach

• Adaptability and confidence working in a fast-paced environment

Desirable:

• Experience within telecommunications, technology, connectivity, broadband, or value-added service environments

• Knowledge of sales reporting, forecasting, and pipeline management

Why join APFN?

This role offers an excellent opportunity to gain exposure across multiple commercial functions and develop into future Account Management, Sales, or broader Commercial roles. You'll be joining a growing business where you'll have the chance to make a real impact while developing your career in one of the UK's most exciting technology sectors.

The benefits at APFN...

At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day-to-day expenses such as eye care. We'll even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally, we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and, in addition to income protection and life insurance, we offer cashback and voucher schemes to help with everyday living costs.

Our commitment to Diversity, Equity and Inclusion...

At AllPoints Fibre, diversity makes us stronger. We're building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We're committed to:

• Fair pay and equal opportunities for all

• Supporting underrepresented groups through our Women in Telecoms Network

• Investing in future talent through our apprenticeship scheme and mentorship programmes

• Ensuring every employee completes Equality, Diversity & Inclusion training

• Creating a culture where every voice is heard and everyone has the opportunity to grow

We welcome applicants from all backgrounds and experiences. If you're excited about this role but don't meet every single requirement, we still encourage you to apply. We'd love to hear from you.

About us

At AllPoints Fibre Networks (APFN), we make access to the UK's full fibre rollout seamless, scalable, and seriously stress-free. We're a customer-first, future-ready network wholesaler, empowering our partners with a frictionless route to the largest full fibre footprint in the UK.

We're a team that values curiosity, ambition, and a get-things-done attitude. We're fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you're collaborating across teams, solving complex challenges, or celebrating success, you'll find an environment where you can flourish and make a real impact.