Sales Support Specialist

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Support Specialist to enhance their internal and external sales efforts. In this pivotal role, you will relieve the sales team of administrative tasks, allowing them to focus on driving revenue. Your responsibilities will include preparing quotes, maintaining sales documentation, and assisting customers through various channels. If you have a passion for customer service and a knack for problem-solving, this is an exciting opportunity to contribute to a dynamic team in a thriving environment.

Qualifications

• Intermediate to advanced knowledge of product and service offerings.
• Ability to prepare quotes, contracts, and RFP/RFI responses.

Responsibilities

• Provide support to internal and external sales teams.
• Prepare quotes and maintain accurate documentation.
• Assist customers via multiple channels to troubleshoot issues.

Skills

Sales Support

Customer Service

Communication Skills

Problem Solving

Presentation Skills

Education

High School Diploma

Bachelor's Degree

Job description

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Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced knowledge of product and service offerings to support customers and sales teams.

1. Prepare quotes, contracts, and RFP/RFI responses
2. Maintain quote documentation with accurate pricing and configurations
3. Maintain sales demonstration tools and applications in support of sales teams
4. Work within multiple data sources/systems to produce outcomes with some variability
5. Exercise moderate independent judgment to make decisions
6. Develop and deliver sales presentations and/or training in a professional manner
7. Stay updated on company activities and industry trends
8. Follow up consistently on opportunities or inquiries
9. Assist customers via in person, phone, email, or live chat to diagnose and research product or service issues
10. Troubleshoot problems and help customers understand product or service issues
11. Identify and summarize moderately complex issues for management review
12. Collaborate with teams and report to Support Manager

Location:

GBR Liverpool - The Plaza, 100 Old Hall Street

Language Requirements:

English (Required)

Time Type:

Full time