Sales Support Specialist

TN United Kingdom; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Eine spannende Gelegenheit für einen Sales Support Specialist in einem dynamischen Unternehmen. In dieser Rolle sind Sie verantwortlich für die Verwaltung der kommerziellen Aspekte des Geschäfts und die Sicherstellung eines hohen Serviceniveaus für unsere Vertriebspartner. Sie werden eng mit verschiedenen Abteilungen zusammenarbeiten, um die Produktentwicklung zu unterstützen und die Kommunikation mit den Vertriebspartnern zu optimieren. Wenn Sie eine Leidenschaft für Kundenservice haben und gerne in einem kooperativen Umfeld arbeiten, ist dies die perfekte Position für Sie.

Qualifications

• Erfahrung im Kundenservice oder in einer ähnlichen Rolle in einem Fertigungsumfeld.
• Starke Kommunikationsfähigkeiten und Problemlösungsfähigkeiten.

Responsibilities

• Verwalten des Produktmixes und der Preisgestaltung zur Maximierung der Margen.
• Zusammenarbeit mit Vertriebspartnern zur Schulung über unser Produktangebot.

Skills

Kundenservice

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

MS Excel

MS PowerPoint

MS Word

Education

Erfahrung im Kundenservice oder ähnlicher kommerzieller Rolle

Tools

SAP

Job description

About The Role

We have a fantastic opportunity for a Sales Support Specialist to join our team in Eastleigh.

This position is suitable for an individual with high-quality customer service, excellent organizational skills, and problem-solving abilities, seeking a new challenge. The main purpose of the role is to manage the commercial aspects of the UK MMS business to ensure high service levels for our distribution partners.

Responsibilities

• Manage the product mix within the team’s portfolio through price lists and quotes to meet targets and maximize margins. This includes making pricing decisions and liaising with factories on lead times.
• Act as the link between distribution partners and product managers/factories on new product development. Provide pricing feedback and updated quotes as products are finalized and market-ready.
• Collaborate with sales and product management to ensure distribution partners understand our product range through ongoing communication and training.
• Review monthly sales data from distribution partners and conduct regular meetings to ensure sales growth actions are on track.
• Work closely with the Logistics Manager to ensure SAP is updated with costs and lead times, optimizing the supply chain to meet plans and growth targets.

Qualifications & Requirements

• Previous experience in customer service or a similar commercial role within a manufacturing environment is preferred.
• Curious learner with a desire to develop skills.
• Knowledge and experience with SAP are advantageous but not essential, as training will be provided.
• Strong written and verbal communication skills.
• Excellent organizational abilities.
• Ability to analyze problems quickly and propose solutions.
• Proficient in MS Excel, PowerPoint, and Word.
• Passion for delivering high-level customer service.
• A full valid UK driving license is essential, as travel is required approximately one day every fortnight, primarily covering the South East.