Sales Support Representative

Dasi Llc; Hatfield; On-site; GBP 23,000 - 29,000; Full time

Job summary

DASI, LLC. is seeking a Sales Support Representative to handle order processing, product setup, and customer inquiries. The role supports web purchasing customers and assists with special-order entries to ensure smooth transactions.

The position requires a high school diploma and aviation PO processing experience, with emphasis on accuracy, teamwork, and strong communication in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• Has Aviation Purchase Order processing experience.
• DASI, LLC. and group companies are an Equal Opportunities Employer.

Responsibilities

• Enter purchase orders.
• Assign product numbers and set up all new products within product database.
• Assist customers with inquiries on past orders.
• Process exchange orders.
• Review and update customer accounts.
• Print shipping labels and generate billing invoices as needed.
• Assist web buying customers through outbound calling and registering.
• Perform Customer Care Surveys.
• Handle special requests from marketing and/or special-order entry functions, such as internet orders.

Skills

PO processing

Product setup

Customer service

Cross-functional teamwork

Education

High School Diploma

Job description

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.Purpose:At DASI, the role of the Sales Support Representative is to perform the operational and administrative functions of the order processing department as well as support our web purchasing customers.Key accountabilities:Enter purchase orders.Assig product number and set up all new products within product database.Assist customers with inquires on past orders.Process exchange orders.Review and update customer accounts.Listen to customers’ questions and concerns and provide answers or responses.Provide solutions to customer’s problems through phone, email, or in person.Print shipping labels and generate billing invoices, as needed.Handle special requests from marketing and/or special-order entry functions, such as internet orders.Assist web buying customers through outbound calling and registering.Work proactively at all times to maintain customer relationships.Perform Customer Care Surveys.Perform all other duties as assigned.Key skills and competences:Ability to work well under pressure, to adhere to deadlines, and the ability to be flexible.Ability to work well in a team and cross functional collaborative environment.Solid computer, organizational, and problem-solving skills.Develops collaborative working relationships.Experience and qualifications:High School Diploma or equivalent is required.Has Aviation Purchase Order processing experience.DASI, LLC. and group companies are an Equal Opportunities Employer