Sales Support Representative

TieTalent; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Support Representative to join their dynamic team in Chester. This role involves building strong customer relationships, generating leads, and collaborating with sales teams to achieve targets. The ideal candidate will have a proven background in sales or customer service, excellent communication skills, and a results-oriented mindset. With a commitment to innovation and customer satisfaction, this forward-thinking organization offers a supportive environment for professional growth. If you are passionate about sales and eager to make an impact, this opportunity is perfect for you.

Benefits

26 days annual leave plus bank holidays

Company bonus scheme

Contributory pension scheme

Life assurance

Free onsite parking

Qualifications

• Proven experience in sales or customer service.
• Ability to understand and explain technical product information.

Responsibilities

• Build and maintain relationships with existing customers.
• Conduct market research to identify potential clients.
• Support the sales process, including order processing.

Skills

Sales Experience

Customer Service

Communication Skills

Negotiation Skills

CRM Software Familiarity

Results-Oriented

Tools

Salesforce

Job description

Job Type: Full time, Permanent

Hours of work: Monday to Friday, 8:30 - 4:30 or 9:00 - 5:00

Are you interested in a career with WSA?

Due to continued growth at our Chester office, we have an exciting opportunity for a Sales Support Representative within our Sales Team.

WS Audiology group was formed in 2019 through a merger with Widex and Signia, combining over 140 years of experience in pioneering technology to help people with hearing loss hear the sounds that make life wonderful! We operate in over 125 markets and employ more than 11,000 people worldwide. Our broad portfolio of hearing-related products and services generates annual revenues exceeding 2 billion EUR.

Key Responsibilities:

1. Customer Relationship Management:

• Build and maintain relationships with existing customers to meet their needs and identify opportunities for upselling or cross-selling.
• Respond promptly to customer inquiries and concerns, providing exceptional service and solutions.

Prospecting and Lead Generation:

• Conduct market research to identify potential clients within the Key Accounts sales channel.
• Generate new leads through outbound calls, emails, and other communication methods.

Sales Outreach and Presentations:

• Initiate outbound sales activities in collaboration with the field sales team.
• Educate customers about the benefits of our products/services using a consultative approach.
• Deliver presentations or product demonstrations highlighting features and benefits.

Targets:

• Set and achieve individual and team sales targets.
• Monitor progress and adjust strategies to meet or exceed quotas.

Sales Support and Coordination:

• Support the sales process, including order processing, shipment tracking, and issue resolution.

Record-Keeping and Reporting:

• Maintain accurate records of sales activities and customer interactions in our CRM system (Salesforce).
• Generate reports to track performance and inform strategies.

Collaboration and Communication:

• Coordinate with marketing and other departments to align strategies.
• Work with cross-functional teams to achieve organizational goals.

Market Analysis and Feedback:

• Analyze NPS surveys to identify trends and opportunities.
• Gather customer feedback to inform product development, pricing, and marketing.
• Stay informed on industry trends and competitors to recommend growth strategies.

About you:

• Proven experience in sales or customer service.
• Ability to understand and explain technical product information.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasive abilities.
• Familiarity with CRM software and sales tracking tools.
• Results-oriented with a focus on exceeding targets.
• Adaptability and willingness to learn about new products and trends.

Benefits:

• 26 days annual leave plus bank holidays.
• Company bonus scheme.
• Contributory pension scheme.
• Life assurance.
• Free onsite parking.
• And more!

This is a fantastic opportunity for the right candidates to join a forward-thinking, fast-paced global organization at our modern Chester office.

If you have substantial experience in audiology, healthcare, or public sector sales, and are interested in learning more about this role, we'd love to hear from you!

Please click APPLY to submit your CV.

Candidates with experience in Customer Service, Sales Assistant, Customer Support, Sales Executive, Sales Agent, or Customer Service roles may also be considered.

Nice-to-have skills

• Location: Chester, England