Customer Support Representative

EcoOnline Global; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking global tech company dedicated to making a positive impact. As a Customer Support Representative, you'll play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues related to our innovative EHS & ESG products. This position offers the chance to grow within a supportive environment, where your contributions will help protect people and the planet. If you have a passion for customer service and technology, this is an exciting opportunity to be part of a mission-driven team committed to excellence.

Benefits

Global Benefits

Learning Opportunities

Inclusive Work Environment

Qualifications

• 2+ years of experience in customer service roles.
• Strong ability to learn new applications quickly.

Responsibilities

• Provide prompt assistance to customers via multiple channels.
• Triaging and troubleshooting support tickets effectively.

Skills

Communication Skills

Customer Service

Technical Troubleshooting

Web Technologies

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Support Ticket Systems

Email Communication Tools

Phone Systems

Job description

Join to apply for the Customer Support Representative role at EcoOnline Global

Join to apply for the Customer Support Representative role at EcoOnline Global

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Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About The Role

As a Customer Support Representative within our esteemed Professional Services team at EcoOnline, you will hold a pivotal position.

In this role, you will be at the forefront of our commitment to excellence, serving as the primary liaison between our valued clients and our cutting-edge EHS & ESG products. Your role will involve not just logging and addressing client issues, but also ensuring their satisfaction through unparalleled support services.

Key Responsibilities

• Providing prompt and courteous assistance to customers via various communication channels such as our support system, email, phone and teams chat
• Triaging incoming support tickets and enquiries, accurately assessing their urgency and severity
• Troubleshooting technical issues and providing solutions or escalating to Tier 2 support as needed
• Documenting customer interactions and resolutions in the support system for future reference
• Following up with customers to ensure their issues have been resolved satisfactorily and providing any necessary additional assistance
• Continuously updating your knowledge base and staying informed about product updates and changes to better assist customers

What We're Looking For

• Strong communication and customer service skills
• 2 years + experience within customer services
• Experience working in a support environment and knowledge of software systems
• Ability to quickly learn new applications and technologies
• Ability to follow internal procedures
• Web technologies

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future.

As a global SaaS leader, we’re at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference.

Trusted by over 11,000 customers, we’re recognised as pioneers in our field, delivering expertise and guidance to empower our customers at every stage of their safety and sustainability journey.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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