Sales Support & Quotes Administrator

FluidOne Ltd.; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Subsidised health and dental care

EAP

Life assurance (3x salary)

Breakfast and refreshments

Pension contribution – 5%

Job summary

FluidOne Ltd. invites applications for the role of Head of Service Excellence and Sales Support. The successful candidate will lead the Sales Support team, ensuring accurate quotes, order processing and alignment with provisioning and project teams to support revenue growth.

The role requires exceptional communication, multitasking and organisational skills, with a proactive approach to service delivery and customer satisfaction. Full-time permanent position based in London.

Qualifications

• Attention to detail and a proactive approach are crucial to this role.
• Excellent communication skills, both written and verbal are essential.
• The ability to effectively multitask.
• Exceptional organisational skills are key to the success of this role.
• Knowledge of Microsoft Office package is a must.
• Prior experience with Salesforce and/or CPQ applications would be beneficial.

Responsibilities

• Supporting the Sales Team with creation of Sales Quotes / Order forms in an accurate manner and issuing formal order documents to specified client contacts for approval
• Ensuring that orders raised are correctly aligned to the provisioning / project teams
• Assist Sales and DBAMs with regards to obtaining service and project pricing including special bid / price support applications
• Assisting with reporting to sales on out of contract client services and with collating renewal quotations for them to present
• Ensure that financial values associated with Sales Orders raised are correct and reflect the sale accurately
• Where required, update and maintain CRM records to a high standard
• Assist the wider business audience with effective direction regarding cease actions and client contract information
• Assisting with receiving incoming calls to Fluidone and providing professional response and assistance to any questions raised
• Direct client liaison with regards to renewal activities and quoting assistance

Skills

Attention to detail

Communication skills

Multitasking

Organisational skills

Microsoft Office

Salesforce/CPQ

Tools

Salesforce

CPQ

Microsoft Office

Job description

FluidOne Ltd. invites applications for the role of Head of Service Excellence and Sales Support. The successful candidate will lead the Sales Support team, ensuring accurate quotes, order processing and alignment with provisioning and project teams to support revenue growth.

The role requires exceptional communication, multitasking and organisational skills, with a proactive approach to service delivery and customer satisfaction. Full-time permanent position based in London.