Sales Support & Order Processor

Sharp Business Systems France; Stockport; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Support and Order Processor to join their dynamic team in Stockport. This role offers a unique opportunity to contribute to the sales order processing department, ensuring that all deals are logged, costed, and billed accurately. You will work closely with sales teams and external finance companies, providing essential support and generating detailed reports to meet company KPIs. With a hybrid working model available after training, this position allows for a balance of collaboration and independent work. If you have a proactive approach and strong administrative skills, this role is perfect for you.

Qualifications

• Experience in an office role with strong administrative and communication skills.
• Proficient in Excel and Outlook, with good numeracy and organizational abilities.

Responsibilities

• Process and control all aspects of sales orders, ensuring accuracy and timeliness.
• Work closely with sales teams and finance companies to manage orders and invoicing.
• Generate reports and support account managers with customer account information.

Skills

Administrative Skills

Communication Skills

Numeracy Skills

Organizational Ability

Proactive Approach

Attention to Detail

Education

Experience in Office-Based Role

Tools

SAP

Microsoft Outlook

Microsoft Excel

Job description

New opportunity for a Sales Support and Order Processor to join the team at our Stockport Office.

Working within a busy environment, you will be responsible for processing and controlling all aspects of deals within the Sales Order Processing department, which includes logging, costing, ordering, and billing deals accurately and in a timely manner. Working positively and proactively with the sales team to provide end-to-end data and commentary to support all orders in line with the business strategy. The office is at Bredbury, Stockport (SK6 2QB) – we have parking on site.
Hybrid working available after training.

Key Responsibilities:

1. Manage, review, and prioritise all incoming orders prior to processing.
2. Confirm accurate costings, pricing, structure, delivery terms, lead times, and invoicing.
3. Logging, costing, ordering, and billing deals to hit company and customer KPIs.
4. Working closely with external finance companies, checking and verifying legal finance contracts, costing, and calculating financial deals.
5. Costing, calculating, and reconciling sales representatives’ commission payments.
6. Communicating with internal/external departments/companies – resolving any problems.
7. Accurately transpose orders, creating quotations and orders within SAP.
8. Working with our logistics and installation teams to ensure products are installed efficiently.
9. Working alongside third-party suppliers, producing the correct documentation and costings.
10. Support the Account Managers with customer information on current account status.
11. Generating detailed reports needed for day-to-day functions of the SOP role with meticulous attention to detail.
12. Invoicing finance companies / end customers - chasing deal pay-outs and activation.
13. Liaise with other departments as and when necessary to ensure effective processing of orders and satisfy customer requirements. Update sales orders with relevant documentation.
14. Provide relevant information and paperwork to the contracts team, resulting in accurate billing and correct customer information.

Person Specification:

1. Previous experience in an office-based role.
2. Solid administrative skills.
3. Good experience with Outlook, handling emails, and Outlook calendar.
4. Excel skills and familiarity.
5. Good level of numeracy – aptitude for figures.
6. Organisational ability to handle a high workload to a high standard within strict deadlines.
7. Methodical approach to work ensuring high accuracy.
8. Very good communication skills – confidence in liaising at all levels.
9. Positive and proactive approach to work, can work as part of a team or under own initiative.
10. Self-motivated, conscientious, confident, and outgoing.
11. Adaptable and diligent whilst processing orders across several product ranges.
12. Ability to learn new systems, products, and services, retaining information.
13. Knowledge of SAP – helpful but we can train.
14. Open to learning and developing new skills and cascading knowledge to colleagues.

About Sharp Business Systems UK Plc:

Sharp Business Systems provide innovative print, software, managed solutions, and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.

As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.

Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combine with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.

Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after-sales service that we provide.