UK B2B Order Processor

TN United Kingdom; Newcastle-under-Lyme; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is looking for a detail-oriented B2B Order Processor to join their dynamic sales team in Newcastle-under-Lyme. This office-based role involves efficiently processing sales orders, supporting the order lifecycle, and ensuring customer satisfaction. You'll work closely with diverse customers and collaborate with various departments to meet their specifications. If you're proactive, organized, and eager to learn, this is your chance to contribute to a thriving business environment while enhancing your skills in a fast-paced setting.

Qualifications

• Proficient in literacy and math, with a GCSE grade 5 or equivalent.
• Experience with CRM systems and order processing preferred.

Responsibilities

• Efficiently process sales orders and ensure timely fulfilment.
• Act as the point of contact for customer service and query resolution.
• Monitor shipment statuses and deliveries to meet customer expectations.

Skills

Communication Skills

MS Office (Word, Excel, Outlook)

Customer Service

Order Processing

Relationship Building

Attention to Detail

Proactive Attitude

Flexibility

Continuous Learning

Math Skills

Education

GCSE Grade 5 or Equivalent

Tools

CRM Systems

Job description

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UK B2B Order Processor, Newcastle-under-Lyme

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Client:

Absolute Solutions Group

Location:

Newcastle-under-Lyme, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

d3f6ce27e5f1

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

UK B2B Oder Processor

Office-based in Newcastle-under-Lyme,

Monday to Friday – 40hours (9-5.30pm)

Are you a proactive and detail-oriented individual with excellent communication skills? Join our clients UK B2B Sales team as a B2B Order Processor! You will play a crucial role in processing sales orders, supporting the order lifecycle, and ensuring customer satisfaction. Work closely with a variety of customers across different platforms and help drive their business success.

Main Duties :

• Efficiently process sales orders to ensure timely and accurate fulfilment.
• Keep our systems up-to-date with kitting/job/additional service requirements.
• Shipment and Delivery Monitoring: Monitor shipment statuses and deliveries to meet customer expectations.
• Resolve courier issues as they arise.
• Act as the point of contact for customer service and query resolution, both internally and externally.
• Maintain accurate records and system notes.
• Liaise with other departments to ensure orders are fulfilled according to customer specifications and standards.
• Sales Account management as per allocation if/where relevant
• Contribute to the creation and maintenance of process flows and procedures.
• Perform additional tasks as necessary to support business needs.

Key Skills :

• Good at building relationships and communicating effectively.
• Proficient in literacy and math (GCSE grade 5 or equivalent).
• Excellent working knowledge of MS Office (Word, Excel, Outlook)
• Proactive with a positive attitude.
• Ability to work flexibly as part of a small team to meet deadlines in a fast-paced, changing environment.
• Reliable and organised with an impeccable eye for detail,
• Continuous Learner: Eager to learn and improve, with strong IT skills.
• Experience with CRM systems and order processing preferred.

Ready to join a dynamic team? Apply now or give one of our friendly team a call on 01270 629090.