Sales Support Mobiles

Focus Group; Exeter; Remote; GBP 23,000 - 27,000; Full time

Job summary

A technology provider in Exeter is hiring a Sales Support Mobiles to deliver first-class customer service. The role involves supporting mobile sales, managing customer accounts, and ensuring smooth service requests. The ideal candidate will have excellent organizational skills, experience in administration, and a strong customer service background. Join a dynamic team and help transform how companies use technology!

Benefits

Generous Holidays

Paid volunteering days

Referral rewards

Social events

Qualifications

• Exceptional attention to detail is required.
• Ability to use initiative and meet deadlines.
• Experience in a team-oriented, high-pressure environment.

Responsibilities

• Deliver outstanding customer service at all times.
• Provision of mobile orders for major networks.
• Assist and support mobile sales team.

Skills

Excellent organisational and time management skills

Effective at managing multiple competing priorities

Excellent telephone manner and skills

Customer service via phone, email, and letters

Administration experience using Excel and Word

Experience with CRM databases

Job description

Overview

We're Hiring - Sales Support Mobiles

Salary - £25,000 (DOE)

Location - Any Focus Office!

Benefits

• Generous Holidays - Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday
• Give Back - Enjoy paid volunteering days to support causes you care about
• Referral Rewards - Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team
• Social Events - Join in on regular social events and connect with your colleagues in a fun and relaxed environment

About Us

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose

The Mobile team are industry experts focused on driving revenue, managing existing accounts, and delivering first-class customer service.

As part of Mobile Sales Support, you'll be an ambassador for Focus Mobile, ensuring smooth, efficient provisioning of mobile connections and service requests, while acting as a key point of contact for customers. You'll support the Mobile Sales team day-to-day, communicate progress clearly, and help deliver exceptional end-to-end service. This role suits a confident multitasker who's resilient and thrives in a team environment.

Key Responsibilities

• Deliver outstanding customer service at all times
• Provision of mobile orders for all major networks via Wholesale and Distribution carriers
• Assist and support mobile sales team
• Direct interaction with client and sales team via email, calls and face to face
• Managing customer accounts
• Updating system for handset orders and invoicing
• Handset purchasing through 3rd party suppliers
• Answering questions about products and services
• Monitoring calls and ensuring call waiting is kept to a minimum
• Communicating with different sectors of the business

Skills & Experience

• Excellent organisational and time management skills
• Effective at managing multiple competing priorities
• Maintaining a high workload
• Excellent telephone manner and skills
• Deliver outstanding level of customer service via phone, email and letters
• Administration experience, using excel and word
• Ability to use own initiative
• Excellent attention to detail
• Experience with CRM databases
• Ability to meet deadlines

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.

Ready to make a real impact? Apply now!