Sales Support Executive: Growth Enablement (Hybrid)

SCC; Bracknell; Ibrido; GBP 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Volunteer days

Flexible benefits

Descrizione del lavoro

SCC is seeking a Sales Support Executive in Bracknell to provide essential commercial, operational, and administrative support to Account Managers across strategic accounts. This permanent role operates in a hybrid mix of office and home working, with core hours 9:00–17:30.

The SSE will develop account knowledge, coordinate quotations, maintain CRM records, and support upsell opportunities while ensuring high-quality service and timely responses to customer needs.

Competenze

• Experience of working in a sales support, account support, or fast-paced customer environment.
• Excellent written and verbal communication skills.
• Strong organisational and time-management skills, with the ability to manage priorities across multiple strategic accounts.
• Previous account management, sales support, or customer service experience is desirable.
• Experience of supporting upsell and cross-sell activity.
• Ability to work effectively with Account Managers and take ownership of agreed actions.
• Strong interpersonal skills when working with internal stakeholders, vendors, and customers.
• Ability to work accurately to tight deadlines and elevate risks early.
• Good IT, CRM, numeracy, and literacy skills.
• Confidence using customer and vendor portals and digital communication tools.
• Ability to quickly learn and communicate a broad range of technology solutions.
• Commercial awareness and an understanding of sales, quoting, order, and procurement processes.
• Professional and effective communication skills, both internally and externally.

Mansioni

• Provide dedicated day-to-day support to assigned Account Managers across strategic customer accounts.
• Hold regular account-priority calls with Account Managers to agree focus areas, customer actions, opportunities, risks, and deadlines.
• Build and maintain account knowledge covering stakeholders, procurement routes, customer portals, frameworks, service requirements, vendor agreements, and commercial processes.
• Develop an understanding of sectors and end-customer environments supported by assigned partners, recognising how compliance, service continuity, governance, and commercial requirements can influence account activity.
• Support the Account Managers in retaining existing business, progressing pipeline, identifying incremental growth opportunities, and improving customer engagement.
• Coordinate quotations, pricing requests, orders, renewals, special bids, and deal registrations, working with Revenue Operations and vendor teams where required.
• Use vendor pricing programmes, portals, and tools to secure competitive pricing and help maximise SCC margin.
• Ensure pre-sales enquiries, quotations, orders, and customer requests are handled accurately and within agreed timescales.
• Proactively chase outstanding quotations, orders, and customer actions, keeping Account Managers informed of progress, delays, and risks.
• Maintain accurate CRM records for assigned accounts, including opportunities, pipeline activity, customer actions, and win/loss outcomes.
• Support meeting preparation, follow-up actions, reporting, and account reviews, ensuring commitments are captured and progressed.
• Work with the Romania offshore support team on appropriate administrative and operational tasks, including quote management, order processing, CRM updates, and general sales administration.
• Promote SCC tools such as Lifecycle to support standardisation, catalogue management, automation, account creation, and maintenance.
• Develop a working knowledge of SCC products, services, and vendor propositions to support relevant upsell and cross-sell conversations and introduce the Account Manager where appropriate.
• Take ownership, alongside the Account Managers, for coordinating the resolution of customer issues and escalating risks promptly.
• Liaise effectively with internal teams including Credit Control, Warehouse, Operations, Enterprise, Revenue Operations, and other specialist teams.
• Support customer product standards, lifecycle management, and transitions for end-of-life products.
• Maintain awareness of account-specific bids, agreements, service levels, and governance requirements.
• Follow SCC best practice and consistently deliver a high standard of service to internal stakeholders and customers.
• Keep product, vendor, and market knowledge current and apply relevant SCC offerings to the needs of assigned accounts.

Conoscenze

Customer service

Account management

Communication skills

Organisational skills

CRM systems

Problem-solving

Attention to detail

Team collaboration

Descrizione del lavoro

SCC is seeking a Sales Support Executive in Bracknell to provide essential commercial, operational, and administrative support to Account Managers across strategic accounts. This permanent role operates in a hybrid mix of office and home working, with core hours 9:00–17:30.

The SSE will develop account knowledge, coordinate quotations, maintain CRM records, and support upsell opportunities while ensuring high-quality service and timely responses to customer needs.