Sales Support Executive

SER Limited; Totton; On-site; GBP 45,000 - 55,000; Full time

Job summary

SER Limited is seeking a Sales Support & Junior Account Executive to join our growing technology and telecoms sales team in Totton. You will support day-to-day sales operations, manage customer and partner enquiries, and help drive new business opportunities forward.

You will build relationships, prepare quotations, handle enquiries, and maintain accurate CRM records. The role offers commission on performance and a clear path to senior sales opportunities as your product knowledge grows.

Qualifications

• At least 12 months' experience in sales or account management.
• Excellent communication and relationship-building skills.
• Confidence speaking with business customers and partners over the phone.

Responsibilities

• Support the day-to-day sales operation with channel partners and direct customers.
• Build and maintain strong relationships with existing and prospective business customers.
• Prepare quotations, proposals and professional customer communications.
• Handle incoming sales enquiries and identify customer requirements.
• Proactively follow up quotations and progress opportunities through to order.
• Manage customer accounts, sales opportunities and follow-up activities.
• Identify opportunities to generate additional business from existing customers and partners.
• Support the onboarding and development of new channel partners.
• Maintain accurate CRM records, sales pipelines and forecasts.
• Work with technical and operations teams to ensure solutions meet customer requirements.
• Make outbound calls and engage with prospective customers and partners.
• Develop knowledge of connectivity, telecoms and IT solutions.
• Work towards individual and team sales targets, contributing to business growth.

Skills

Sales experience

CRM usage

Microsoft Office

Communication

Tools

CRM systems

Microsoft Office

Job description

Sales Support & Account Executive

Salary: Up to £35,000 + £50,000-£60,000 OTE
Location: Totton
Job Type: Full-time, Permanent

About the Business

We are a growing technology and telecommunications business providing managed connectivity solutions to businesses across the UK.

Our services include managed 4G and 5G connectivity, bonded internet, Starlink, business continuity, managed Wi-Fi and IP voice solutions.

We work with a growing network of telecoms providers, IT companies and managed service providers, as well as supporting our own direct customers.

We are looking for a commercially driven, organised and ambitious Sales Support & Junior Account Executive to join our growing sales team.

This is an excellent opportunity for someone with previous sales or account management experience who wants to develop their career, take ownership of customer relationships and progress into a more senior sales role.

The Role

Working closely with the Head of Channel Sales, you will support the day-to-day sales operation, manage customer and partner enquiries, prepare quotations and help drive new business opportunities forward.

The role combines sales support, account management, partner development and business development, with increasing responsibility as your experience and product knowledge grow.

You will have the opportunity to manage your own accounts, develop commercial relationships and earn performance-related commission, with realistic potential to achieve £50,000-£60,000 OTE.

Key Responsibilities

• Support the sales team with the day-to-day management of channel partners and direct customers.
• Build and maintain strong relationships with existing and prospective business customers.
• Prepare quotations, proposals and professional customer communications.
• Handle incoming sales enquiries and identify customer requirements.
• Proactively follow up quotations and progress opportunities through to order.
• Manage customer accounts, sales opportunities and follow-up activities.
• Identify opportunities to generate additional business from existing customers and partners.
• Support the onboarding and development of new channel partners.
• Maintain accurate CRM records, sales pipelines and forecasts.
• Work with technical and operations teams to ensure solutions meet customer requirements.
• Make outbound calls and engage with prospective customers and partners.
• Develop your knowledge of connectivity, telecoms and IT solutions.
• Work towards individual and team sales targets, contributing to the continued growth of the business.

About You

We are looking for someone who is confident, commercially minded and motivated by success.

You should have:

• At least 12 months' experience in sales, account management
• Excellent communication and relationship-building skills.
• Confidence speaking with business customers and partners over the telephone.
• A proactive approach to following up opportunities and generating business.
• Strong organisational skills and the ability to manage multiple priorities.
• Good commercial awareness and an interest in technology and telecommunications.
• Experience using CRM systems and Microsoft Office.
• The ability to work independently, take ownership and use your initiative.
• A positive attitude, strong work ethic and ambition to earn and progress.

SER-IN