Sales Support Executive

Ocular; Broxtowe; On-site; GBP 30,000 - 35,000; Full time

Job summary

Ocular is seeking a Sales Support Executive to manage customer quotation requests, coordinate technical content with the design team and support a fast, accurate sales process across projects.

You will act as the central point of contact for quotation enquiries, prepare and track quotes, maintain CRM records, and support a defined base of smaller accounts through structured contact cycles while identifying opportunities for additional Ocular solutions and services.

Qualifications

• Previous experience in a sales support, internal sales or quotations role.

Responsibilities

• Manage Customer Quotations: primary point of contact for quotation requests, ensuring fast, efficient response.
• Prepare, issue and track quotes, coordinating with technical/design teams on content and specifications.
• Qualify and prioritise incoming requests before passing to Design to reduce delays and rework.
• Own the quotation process for smaller accounts from initial request through follow-up and close.
• Maintain governance: ensure quotations are qualified, prioritised and reviewed before issue.
• Update CRM records to maintain audit trail of quotation activity and account data.
• Support a defined base of smaller customer accounts through a structured call cycle.
• Conduct regular account reviews and proactive customer calls.
• Identify additional needs and opportunities for wider Ocular solutions and services.

Skills

Quotation preparation

CRM usage

Organisational skills

Customer communication

Account coordination

Tools

CRM system

Job description

Sales Support Executive

Are you an organised and commercially aware sales support professional with experience preparing quotations, coordinating customer requests and supporting account activity? Ocular has a great opportunity for someone who enjoys providing proactive customer support, working closely with technical teams and helping deliver a faster, more efficient sales process. This role is officially known as a Sales and Quotations Executive.

If you've also worked in the following roles, we'd also like to hear from you: Internal Sales Coordinator, Sales Coordinator, Sales Administrator, Sales Support Coordinator, Quotations Coordinator, Quotations Administrator, Account Coordinator, Customer Account Coordinator, Sales Office Administrator, Internal Account Coordinator.

SALARY: £30,000 to £35,000 per annum + Benefits

LOCATION: Nottingham, Nottinghamshire, East Midlands - currently based in Beeston, with relocation to a new site near M1 Junction 27 planned for the end of 2026

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an excellent opportunity for a Sales Support Executive to play a key role in managing customer quotation requests, coordinating technical information and supporting a smooth, efficient sales process.

As the Sales Support Executive, you will act as a central point of contact for customer quotation enquiries, prepare and track quotes, liaise with technical colleagues and ensure all activity is accurately recorded in the CRM system.

The Sales Support Executive will also support a defined base of smaller customer accounts through a structured contact cycle, following up outstanding quotations, maintaining customer records and identifying opportunities for additional Ocular solutions and services where appropriate.

ABOUT US

Ocular is an independent security systems integrator with over four decades of experience delivering security solutions across high-security, public space, transport, and infrastructure projects throughout the UK and Ireland.

The company is committed to building long-lasting customer relationships by delivering exceptional service at every stage. Through strong partnerships with leading technology providers, Ocular remains at the forefront of innovation, delivering reliable, tailored security solutions to meet each customer's unique requirements.

As part of Synectics Plc, our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.

DUTIES

• Manage Customer Quotations: Act as the primary point of contact for customer quotation requests, ensuring a fast, efficient and professional response
• Prepare and Track Quotes: Prepare, issue and follow up quotations, coordinating with the Technical Design team on technical content and specifications
• Qualify Incoming Requests: Review, qualify and prioritise customer requests before passing them to Design, helping reduce internal delays and rework
• Own the Quotation Process: Manage quotation activity for smaller accounts from initial request through to follow-up and close
• Maintain Commercial Governance: Ensure quotations are qualified, prioritised and commercially reviewed before issue
• Update CRM Records: Maintain a clear audit trail of quotation activity, account records, customer contact details and pipeline information within CRM
• Support Customer Accounts: Look after a defined base of smaller customer accounts through a structured, tiered call cycle
• Conduct Account Reviews: Carry out regular proactive account reviews and scheduled customer calls, rather than only responding when requirements arise
• Identify Customer Needs: Spot additional customer requirements and opportunities for wider Ocular solutions and services where appropriate
• Support Retention Activity: Support renewal, retention and ongoing relationship management activity across the managed account base
• Report Sales Activity: Provide clear visibility of quotation pipeline, conversion activity and account contact progress, reporting against KPIs as required
• Escalate Strategic Opportunities: Flag larger, strategic or multi-site opportunities for handover to senior or strategic account management colleagues

CANDIDATE REQUIREMENTS

• Previous experience in a sales support, internal sales or quotations role
• Experience gained within a technical, project-based or B2B environment would be ideal
• Confident managing customer calls, written communication and quotation follow-up activity
• Strong organisational skills with the ability to manage a high volume of quotations and customer accounts
• Commercial awareness with the ability to qualify and prioritise opportunities
• Comfortable coordinating with technical teams to help translate customer requirements into accurate quotations
• Accurate CRM and system discipline, with strong attention to detail
• Collaborative approach, working closely with Technical Design and senior Sales colleagues

Successful applicants must be able to provide verification of their eligibility to live and work in the UK before starting employment

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.