Sales Support & Customer Success Coordinator

Populus Select Ltd; Newcastle upon Tyne; On-site; GBP 45,000 - 85,000; Full time

Job summary

A recruitment firm is seeking an Operations Director to support the Sales Team with various administrative tasks in Newcastle upon Tyne. Responsibilities include managing customer inquiries, utilizing CRM platforms, and fostering effective communication to ensure customer satisfaction. The ideal candidate will work full-time in an entry-level role, collaborating with multiple departments to drive customer sentiment KPIs and engagement. This position offers an opportunity to develop a career in staffing and recruiting.

Qualifications

• Strong communication skills for effective customer engagement.
• Ability to manage multiple inquiries through diverse channels.
• Familiarity with CRM platforms for customer relationship management.

Responsibilities

• Support incoming inquiries through various contact channels.
• Work with the Sales Team to assist with administrative tasks.
• Create strong relationships with the Sales Team to manage customer SLAs.
• Record and manage customer interactions in the CRM.
• Handle company emails, ensuring timely responses.
• Escalate complex issues to appropriate teams.
• Support customer surveys, reviewing feedback.
• Collaborate with departments to ensure customer satisfaction.
• Create Purchase Orders and Sales quotes.
• Disseminate monthly emission reports to clients.
• Assist in the preparation of proposals for customers.
• Monitor lead workflows for effectiveness.
• Create and manage intranet content.
• Nurture relationships with prospects for long-term engagement.

Job description

A recruitment firm is seeking an Operations Director to support the Sales Team with various administrative tasks in Newcastle upon Tyne. Responsibilities include managing customer inquiries, utilizing CRM platforms, and fostering effective communication to ensure customer satisfaction. The ideal candidate will work full-time in an entry-level role, collaborating with multiple departments to drive customer sentiment KPIs and engagement. This position offers an opportunity to develop a career in staffing and recruiting.