Sales Support Coordinator

Lashley + Associates Corporation; Bridgnorth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Support Coordinator to join their Bridgnorth branch. This role is pivotal in managing customer inquiries and ensuring accurate order processing for door hardware products. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have a keen interest in technical aspects of the product range. With a commitment to excellence, you will help maintain high customer satisfaction and support the sales team effectively. This position offers a supportive workplace culture with opportunities for career growth and development.

Benefits

25 Days Annual Leave + Bank Holidays

Holiday Purchase Scheme

Enhanced Pension Scheme

3pm Finish on Fridays

Life Assurance

Healthcare Support

Health & Wellbeing App

Enhanced Maternity and Paternity Offer

Employee Discounts Scheme

Qualifications

• Experience in a fast-paced office environment with attention to detail.
• Knowledge of SAP or other online order processing systems.

Responsibilities

• Handle internal and external customer inquiries regarding parts and components.
• Take orders for parts and technical systems via email or phone.

Skills

Customer Service Experience

Attention to Detail

Communication Skills

Organizational Skills

Technical Aptitude

Tools

SAP

Sage

Job description

Company description:

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer training opportunities, as well as career progression and support over 330 employees in the field as well as within our various different UK office locations.

Job description:

Do you have a confident manner, excellent attention to detail and are comfortable with the use of SAP or other IT based systems?

Our Aluspec brand, which is part of the dormakaba UK group, is looking for an additional Sales Support Coordinator to join us at our Brignorth branch in Shropshire.

A job that matters: Your Tasks

Our Sales Support Coordinators deal with all of the internal and external customer enquiries with regards to parts and components used in the installation, maintenance and repairs of automatic and manual doors from a variety of manufacturers. The role involves taking orders for parts and technical systems either via email or over the phone, so attention to detail and accuracy is key to making sure our customers are kept happy. You will be dealing with orders that come from a variety of 3rd party businesses using various door hardware products or even our own external sales team, as well as dealing with customer credit enquiries, stock queries and various other elements relating to door hardware products.

We need someone who can keep up to date with the industry’s latest innovations and products, so we are looking for a Sales Support Coordinator with technical aptitude, natural curiosity, and an interest in what we do as a business.

Lastly, we need someone who is happy to take ownership and deliver the best internal sales support to each and every customer, so we become the supplier of choice to every client, whoever they are and whatever they need.

Hours of work: 0800-1700 Mon-Thursday, 0800-1500 on Friday

An experience that matters: Your Skills

• Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy
• Knowledge of SAP or other online order processing system (possibly Sage etc)
• Have strong communication and organisational skills, with the ability to develop good relationships with internal and external stakeholders
• Have a desire to learn about the technical elements of product range so you can offer “best in class” support to our customers

A workplace that matters: Our offering

At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• 3pm Finish on Fridays
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App inc. Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Employee Discounts scheme

Interested?

Follow the link to apply online (listed as Trade Counter Sales Assistant). We look forward to hearing from you!