Business Support Coordinator | West Gloucestershire

Knight Frank; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading real estate consultancy is seeking a Business Support Coordinator in West Gloucestershire. The role involves assisting with sales administration, providing high-quality customer service, and ensuring office compliance. Ideal candidates will have strong attention to detail and previous experience in business support.

Qualifications

• Previous experience in business support or administration preferred.
• Excellent English grammar and spelling skills.

Responsibilities

• Greet customers and manage inquiries professionally.
• Maintain office compliance and improve audit pass rates.
• Generate accurate sales invoices and create marketing materials.

Skills

Customer Service

Attention to Detail

English Grammar

Tools

Power BI

Job description

Business Support Coordinator | West Gloucestershire

Join to apply for the Business Support Coordinator | West Gloucestershire role at Knight Frank

About Us

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We are present in over 50 territories, with 740+ offices, 27,000+ employees, and a global network.

Our core values focus on trust, integrity, and personalized service. We are committed to diversity and inclusion, empowering our people, and fostering innovation to meet and exceed our clients' property goals.

Role Overview

The Country Residential sales division seeks a Business Support Coordinator to assist with sales administration in the West Gloucestershire Office. Reporting to the Office Head, with daily input from the Senior Operations Coordinator, the ideal candidate will demonstrate excellent attention to detail and a passion for delivering high-quality customer service.

Responsibilities

• Greet customers politely and professionally.
• Answer incoming calls and manage inquiries.
• Maintain a tidy office and reception area.
• Refer clients to various KF services, including Commercial and the Global network.
• Support the Operations team within agreed timeframes.
• Order land registry title checks.
• Register new instructions.
• Follow all compliance and best practice procedures.
• Ensure office compliance and improve audit pass rates.
• Generate accurate sales invoices.
• Use KF systems effectively (Working Life, Hub, Global Life, Power BI, Audit Centre, etc.).
• Create marketing materials such as mailers, brochures, window cards, and pitches.
• Provide imagery and property information for publications and campaigns, collaborating with the Marketing Senior Operations Coordinator.

Required Experience

• Previous experience in business support, administration, or front-of-house roles (preferred).
• Excellent English grammar and spelling skills.

Additional Details

Competitive salary. This is a direct search; applications from recruitment agencies are not accepted.

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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