Client Services Administrative Assistant

Gaming Laboratories International, LLC; Bangor; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 holidays per year

Pension Plan

Annual Discretionary Bonus

Discretionary Annual Salary Reviews

Diversity with 48 nationalities

Job summary

GLI in Bangor is seeking a Client Services Administrative Assistant to support our Sales team. You will handle administrative tasks, assist with proposals for the EMEA region, and help ensure smooth operations across departments.

The role requires a client-focused mindset, strong English communication, and experience with CRM systems. You will create reports, manage inquiries, and help maintain accurate customer records in a busy, global environment.

Qualifications

• Passion for customer success and support.
• Experience with CRM and Dynamics is a plus.
• Pro-active attitude and strong communication skills.
• Structured, organised and able to work in a team.
• Excellent verbal and written English.

Responsibilities

• Support the proposal drafting for the EMEA Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients, fulfilling the procedures and requirements of the PTS (Proposal Tracking System).
• Updating the CRM to keep the strength of the customer’s information, opportunities, contacts and related data in sales.
• Create weekly/monthly reports and work with all levels of internal clients within GLI.
• Receive and answer enquiries as well as deal with internal and occasionally external clients via email.
• Ensure essential admin tasks are carried out to provide support to Legal, Finance, QA and other departments in GLI.
• Follow up NDA, GLI Access requests, JIRA Access requests, sanity checks, submissions for specific projects, etc.
• Ad-hoc administrative tasks

Skills

Customer success

Pro-active

Structured way of working

Team player

Strong written English

Education

MBO/HBO level thinking

Tools

CRM

Dynamics

Microsoft Word

Outlook

PowerPoint

Excel

Job description

Location - Office based in Bangor, Gwynedd

While providing integrity to the casino and gambling industry for more than 37 years, GLI has established an incomparable team of professionals. We are looking for a Client Services Administrative Assistant to support our Sales team.

Who We Are…

With over 37 years in the industry, Gaming Laboratories International (GLI) is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries; top‑notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

What You Will Accomplish Here…

The client services administrative assistant is responsible for providing administrative support within the Sales department. This position is responsible for the operation of all activities or initiatives related to sales, addressing any issues or discrepancies, as needed.

This position will effectively support the Sales team by focusing on the following:

• Support the proposal drafting for the EMEA Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients, fulfilling the procedures and requirements of the PTS (Proposal Tracking System)
• Supporting the updates of the CRM system to keep the strength of the customer’s information, the opportunities, contacts and all information sales and client related.
• Create weekly/monthly reports and work with all levels of internal client within GLI.
• Receive and answering enquiries as well as dealing with internal and occasionally external clients via email.
• Ensure essential admin tasks are carried out whenever necessary to provide critical and effective support to fulfil procedures with Legal, Finance, QA, and other departments in GLI.
• Follow up specific processes such as NDA, new GLI Access requests, JIRA Access requests, sanity checks, Submissions for specific projects, etc.
• Ad-hoc administrative tasks

Education, Experience And Skills

• A passion for customer success/support
• Preferable MBO +/HBO thinking level
• Experience with CRM and or Dynamics is a plus
• Experience with creating sales reports is a plus
• Pro-active attitude
• Structured way of working
• Overview, identifying processes or issues and address these.
• Being a team player with strong communication skills
• Good knowledge of the English language, verbal and written
• Proficiency in Microsoft Word, Outlook, PowerPoint and Excel

We Offer Excellent Paid Benefits That Include

• 25 holidays per year, excluding bank holidays
• Pension Plan
• Annual Discretionary Bonus
• Discretionary Annual Salary Reviews
• Opportunity to work in a diverse workplace with 48 different nationalities

Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.