Sales Support Assistant

Evri, Inc.; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an SME Sales Assistant, where you'll drive new client onboarding and improve client management processes. Collaborate with teams to resolve issues and enhance service performance for SME customers. This role offers career progression and a supportive work environment.

Benefits

Free digital GP service for colleagues and families

Wagestream for early access to earned income

Free Will and discounted partner Will

50% discount on sending parcels

Cycle to Work scheme

Company-funded Life Assurance

Employee Assistance Programme with free counselling

Career progression opportunities

Up to 26 days holiday

Discounted flexible benefits

Qualifications

• Minimum 1 year of commercial experience in the industry.
• Experience in a sales administrator/support role.

Responsibilities

• Maintain and update multiple dashboards and trackers to support the sales function.
• Ensure timely and accurate reporting on pipeline and volume forecasting.
• Manage application of pricebands and credit terms.

Skills

Communication

Problem Solving

Organization

Education

Excel Microsoft Office Specialist Qualification

Job description

This is a Permanent, Full-Time vacancy that will close in a month at 23:59 BST.

The Vacancy

Come and join the Evri Sales team! We have a great opportunity to join us as an SME Sales Assistant. In this role, you'll drive new client onboarding, positively impact trading by confirming commercials, and bringing clients onto our systems for immediate trading. You'll work cross-functionally with our New Business Teams to resolve onboarding issues, streamline processes, and address delays to improve onboarding and client management. This is a great time to join us, as we are growing annually with ambitious future plans, and we would love to help you grow with us!

Interested? Here's what you'll be doing as a successful colleague at Evri:

1. Maintain and update multiple dashboards and trackers to support the sales function.
2. Ensure timely and accurate reporting on pipeline, volume forecasting, and trading profile submissions.
3. Review, update, and maintain cross-functional reports, ensuring sales actions are implemented and reported back.
4. Manage the allocation of BA and MFN inboxes, triaging leads based on area and volume for efficient distribution.
5. Apply Pricebands and default settings on Business Account customer accounts via CRM.
6. Maintain and update internal records and liaise with third-party providers to ensure correct tariffs are applied.
7. Manage application of pricebands and credit terms, monitor start dates, and initial collections.
8. Liaise with Operations to improve service performance for SME customers.
9. Identify and escalate blockages in client setup by compiling data.
10. Align Power BI data with CRM and ensure accounts are correctly assigned.
11. Oversee application of Client IDs and coordinate with internal stakeholders.
12. Review sales data via SAP (SOS/order tracking reports).
13. Coordinate with the Sales Team to align pipeline stages with setup statuses.
14. Provide Excel support and ad-hoc admin assistance across the sales function.

We are looking for:

• Experience in a sales administrator/support role.
• Minimum 1 year of commercial experience in the industry.
• Excel Microsoft Office Specialist Qualification – in progress or obtained.
• Understanding of e-Commerce and the SME marketplace.
• Excellent verbal and written communication skills.
• Professional proficiency in Microsoft Office.
• Organized, proactive, energetic, and ambitious.
• Creative problem-solving skills.
• Ability to build relationships with internal stakeholders.
• Customer-focused with excellent communication skills.
• Ability to constructively challenge a diverse range of stakeholders.

At Evri, we believe growth happens when our people do. We are committed to building an inclusive and diverse workplace where everyone can be their authentic selves. We aim to reflect the customers we serve across the UK, removing barriers and valuing each individual's contributions.

We are Evri. Where everyone is welcome.

We're excited about the future. Let's deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri leads in creating responsible delivery experiences for everyone, everywhere, by offering the most convenient way to send, receive, and return parcels without harming the environment.

Whether sending a gift, shipping in bulk, or major retail deliveries, our network of 30,000 couriers, local ParcelShops, and hubs ensures safe delivery from A to everywhere.

We've won numerous industry awards for IT, innovation, and our green fleet. Our success depends on our talented, diverse team committed to delivering excellent customer experiences. We offer great opportunities—see where you might fit in. We look forward to hearing from you.

Benefits include:

• Free digital GP service for colleagues and families
• Wagestream for early access to earned income
• Free Will and discounted partner Will
• 50% discount on sending parcels
• Cycle to Work scheme
• Company-funded Life Assurance
• Employee Assistance Programme with free counselling
• Career progression opportunities
• Up to 26 days holiday
• Discounted flexible benefits

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