Sales Support Apprentice

Westcoast Limited; Reading; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

25 days holiday

New fully equipped gym (Theale)

Training and apprenticeships

Employee referral bonuses

Job summary

Westcoast Limited is recruiting for a Sales Support Administrator Apprentice based at our Theale office close to Theale station. You will support sales orders, assist with pricing and customer management, and work within agreed SLAs.

Training is provided in the workplace and via a Level 3 Business Administrator apprenticeship, with a mentor assigned as you grow in confidence. As you develop, you’ll take ownership of defined customers or order types, handle non-routine issues, and participate in

Qualifications

• No prior admin experience required; training provided in workplace and via apprenticeship.
• Strong organisation and attention to detail are essential.
• Good communication skills and a proactive, collaborative approach.

Responsibilities

• Process sales orders across UK and international markets.
• Manage orders to maintain service levels and support profitability.
• Operate within pricing tolerance and escalate variances affecting margins.
• Keep up to date with products, services and systems; liaise with vendors.
• Support customer management and meet SLAs and KPIs.
• Grow responsibilities: ownership of defined customers/order types; handle issues end-to-end.

Skills

Organisational skills

Attention to detail

Proactive mindset

Communication skills

Adaptability

Collaborative

Microsoft Word

Microsoft Excel

Email

Education

Level 3 Business Administrator apprenticeship

Tools

Microsoft Word

Microsoft Excel

Email

Job description

The Job Role

This is a full-time role based in our main office on Arrowhead Road, Theale, which is walking distance from Theale train station and has good transport links by bus and road.

The role gives you a broad understanding of Westcoast’s objectives, services and operations, and extensive contact with colleagues, customers and vendors across a busy distribution business.

You will begin with a supported workload and take on more as your confidence grows. No previous administrative experience is needed. Training is provided in the workplace and through your Level 3 Business Administrator apprenticeship, and you will have a named mentor throughout.

Your Day-to-Day Responsibilities Will Include:

As a Sales Support Administrator Apprentice, you will be at the heart of our operations helping sales orders run smoothly, supporting account profitability, and working with the team to deliver a service our customers value.

• Processing sales orders accurately across UK and international markets


• Managing orders efficiently to help maintain service levels


• Working within an agreed pricing tolerance, using your judgement where a variation would affect margin, and escalating anything beyond that tolerance


• Keeping up to date with our latest products, services and systems


• Liaising with vendors to obtain product, pricing and availability information for customers


• Supporting customer management, working to agreed SLAs and KPIs, and understanding how your accuracy affects the team’s performance against them

As you grow in confidence you will develop the skills to:

• Take ownership of a defined set of customers or order types


• Handle non-routine order issues from start to finish


• Complete scoping, planning and reporting on a workplace improvement project, with a manager as sponsor


• Take part in customer reviews and gathering customer feedback


• Work with the wider order-to-cash process, including how orders lead to invoicing


• Support or buddy a new starter

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Strong organisational skills and excellent attention to detail


• A proactive, solutions-focused mindset and a positive attitude


• Good communication skills and an interest in building working relationships


• A willingness to prioritise and adapt when things change


• A collaborative approach and a willingness to ask for help


• Basic confidence with Microsoft Word, Excel and email - training will take you further

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.


• Generous Benefits Package: £18,000 starting salary. Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only - New fully equipped gym available 24/7).


• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.


• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?

If you’re ready to join a company that values its people and rewards success,

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.