Operations Coordinator

Westcoast Limited; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus included

25 days holidays

Staff purchase discounts

Westcoast Wellbeing programme

Job summary

Westcoast Limited is seeking a detail-oriented Operations/Sales Support professional to manage the end-to-end customer order process in Reading. You will coordinate shipments, deliveries and stock allocation, ensuring maximum fulfilment with minimal cost.

The role requires analytical thinking and strong Excel skills within a team-focused, fast-paced IT distribution environment. The role offers exposure to IT brands, opportunities for development in operations and supply chain, and a competitive

Qualifications

• Proactive, commercially minded individual with excellent communication skills.
• Motivated and proactive, able to work under pressure both independently and as part of a team.
• Strong interpersonal skills with an ability to develop strong business relationships.
• Able to work effectively under pressure and with changing priorities and workload.

Responsibilities

• Managing the customer order process from receipt of order through to shipment and delivery.
• Arranging deliveries and ensuring all are compliant with customer specifications.
• Stock management and liaising with product management to re-allocate stock.
• Resolving delivery problems and communicating delays to customers.
• Communicating stock availability and lead times to customers.
• Forecast management and attending conference calls with meeting minutes.
• Resolving customer queries and complaints quickly and courteously.
• Reporting on customer stock and sales and supporting External Account Managers.
• Undertaking ad hoc company projects as required.

Skills

Proactive attitude

Commercially minded

Strong communication

Works under pressure

Team collaboration

Advanced Excel

Tools

Excel

Job description

Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!

What is the role?

Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost. You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment. The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.

If you join us, this is what your day to day will look like:

• Managing the customer order process from receipt of order through to shipment and delivery
• Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC
• Stock Management - Liaising with product management and re-allocating stock to ensure max. fill rate
• Resolving delivery problems and communicating any delays to the customer DC’s
• Communicating stock availability and lead time information to customers
• Forecast Management
• Attending Conference Calls. Preparing meeting files and distributing meeting minutes
• Resolving customer queries and complaints quickly and courteously
• Reporting on customer stock and sales
• Supporting the External Account Managers
• Undertaking ad hoc company projects as required

Is this the role for you?

Skills

To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:

• Proactive, commercially minded individual with excellent communication skills.
• Motivated and proactive, able to work under pressure both independently and as part of a team.
• Strong interpersonal skills with an ability to develop strong business relationships.
• Able to work effectively under pressure and with changing priorities and workload.
• Excellent attention to detail
• Advanced Excel skills
• Experience or knowledge of supply chain/logistics would be beneficial

What will we do for you?

This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.

• We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications.
• We offer competitive salary package including bonus.
• We have a generous benefits package including, 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts.
• You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.
• Our teams enjoy many social and charitable events throughout the year.