Sales Support Agent

Avnet; Leeds; On-site; GBP 24,000 - 31,000; Full time

Job summary

Farnell, an Avnet company, is seeking a Sales Support Agent on a 12 month secondment in Leeds to assist the sales team with order fulfillment and customer support. You will respond to inquiries, expedite orders, and resolve issues while handling multiple priorities in a fast-paced environment.

The role involves lifting objects for stock tasks and supporting process improvements, with rotating shifts and close collaboration with internal teams to maintain high service levels.

Qualifications

• Administrational skills and ability to handle multiple priorities.
• Strong communication and customer-service mindset.
• Proactive problem solving and ability to work under pressure.

Responsibilities

• Respond to customer inquiries and expedite critical orders.
• Research and resolve issues, and manage order tracking and invoicing.
• Provide stock queries, returns processing, and support to sales team and external customers.
• Maintain records and contribute to process improvements and KPI reporting.
• Lift objects and transport trolleys for stock inventory purposes.

Job description

Sales Support Agent (secondment)

Location: Leeds, United Kingdom

Time Type: Full time

Job Description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Our team in UK1 currently has a vacancy for a Sales Support Agent on a 12 month secondment working rotating shifts 8am-4pm to 10am-6pm.

The successful candidate will respond to customer inquiries, expedite critical orders, research and resolve issues, and research orders. This is an ideal role for someone with strong administration skills and who enjoys variation and working proactively to resolve issues while managing challenging situations and multiple priorities.

Due to the nature of the role, our successful candidate will be required to lift objects and transport trolleys for stock inventory purposes.

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

#LI-FARNELL

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.