Sales Support Administrator

Eurofins QTA Inc.; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to making the world safer and healthier. As part of a dynamic team, you will manage incoming sales enquiries, ensuring that clients receive exceptional service and support. This role is crucial in converting leads into business opportunities while maintaining high standards of customer care. With a commitment to employee well-being and professional growth, this position offers a chance to thrive in a supportive environment where your contributions make a real impact. If you're ready to take on a rewarding challenge, this opportunity is for you.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme

Healthcare Cash Plan

Free parking

Worldwide career opportunities

Employee Assistance Programme

Health and Wellbeing Programmes

Qualifications

• Strong communication skills required for managing sales enquiries.
• Attention to detail essential for processing client information.

Responsibilities

• Manage incoming sales enquiries and convert them into business.
• Liaise with onboarding teams to ensure timely training for new clients.

Skills

Effective communication skills

Attention to detail

Teamwork

Tools

CRM

FGS

Europortal

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured, and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

37.5 Hours per week. Monday - Friday. 9.00am - 5.00pm.

Purpose of the Post

To manage all incoming sales enquiries. To convert these enquiries into invoiced business or hand the lead over to a member of the field-based sales team according to size and business scale.

1. Administer all new sales enquiries coming into the sales inbox and assign to the relevant team member.
2. Turn these sales queries around including the raising of quotations, sending new client registration forms, and being part of the onboarding team.
3. Liaise with Europortal onboarding team to ensure training is arranged in a timely manner.
4. Where the leads are potentially significant (revenue or business scale), ensure these are passed on fully to the Business Development Sales team.
5. Answer phone calls from new customers and deal with queries as they arise.
6. Follow up with customers to ensure satisfaction after the first month of transferring to the customer service team.
7. Respond to emails, texts, and phone calls from customers.
8. Input new client details into CRM and log new prospects, leads, and opportunities.
9. Communicate with new customers during the first month of operation to ensure effective service aligned with customer expectations.
10. Carry out a full handover of the customer into the daily customer service routines after the first month, to maintain the same level of service.
11. Provide a high level of internal and external customer care.
12. Have a good understanding of core operating systems – FGS, CRM, CLO, CLQ, Europortal, RelationWise, and other applicable systems.

Qualifications

• Effective communication skills both written and oral.
• High level of attention to detail.
• Ability to work within a team.

Additional Information

At Eurofins, we are growing, innovating, and always learning. We celebrate employee achievements through annual long service awards, recognize colleagues' life events, and are committed to charitable causes through global fundraising activities.

Benefits include:

• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption, and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• Rewards recognizing employee dedication and celebrating life events

What Happens Next

Our people are the backbone of what we do. You will be invited to meet the team via an assessment centre or staged interview process, depending on the role. This allows you to experience working at Eurofins and helps us understand your skills and strengths.

Your data

We collect and process personal data during recruitment, committed to transparency and data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Early applications are encouraged. If you do not receive a response within 4 weeks of the vacancy closing, your application was unsuccessful.