Sales Support Administrator

Amco; Redditch; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Healthcare cash plans

Life insurance

Job summary

AMCO is seeking a proactive Sales Support Administrator to join our Redditch team. You will back the sales function, handle enquiries, maintain CRM and customer data, and prepare KPI reports to support decision-making.

The ideal candidate has at least 3 years in sales support or admin, excellent telephone skills and a customer-focused approach, and thrives in a fast-paced logistics environment.

Qualifications

• At least 3 years of experience in a sales support or administrative role.
• Proficient with CRM systems and Excel.
• Excellent telephone skills and clear communication.

Responsibilities

• Admin Support to Sales Department and lead qualification.
• Maintain and update CRM and customer data; support KPI reporting.
• Organise sales meetings, proposals, and coordination with other departments.
• Assist with training, onboarding and client visits as needed.

Skills

Communication skills

Teamwork

Customer focus

Tools

CRM system

Excel

Job description

Sales Support Administrator

Location: Redditch, Worcestershire

Salary: £23,000 - £30,000 per annum

Vacancy Type: Permanent, Full Time (40 hours per week)

We are looking for an energetic, organised, and friendly Sales Support Administrator to join our team at AMCO. If you love helping people, building great relationships, and keeping things running like clockwork, we would love to meet you.

AMCO is a £60m turnover, Midlands-based global logistics specialist. We provide supply chain solutions that keep the world moving by road, sea, air, and rail. From electronics and food to luxury automotive parts, we work across exciting industries in a fast-paced environment where no two days are the same.

We pride ourselves on our warm and friendly atmosphere. We work hard, celebrate our wins together, and host brilliant social events throughout the year!

Your Role in the Team

As our Sales Support Administrator, you will be the heartbeat of our Sales department. Reporting directly to our Senior Account Manager, your mission is to support our sales champions and make sure our clients receive a seamless, world-class experience.

Key focus areas are, but not limited to, Admin Support to Sales Department, Enquiries and leads classification, Key Sales Systems and Customers data maintenance, KPI s and Sales reporting.

Admin Support to Sales Department

• Supporting the Account and Sales Managers


• Managing and ordering company merchandise


• Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence


• Assisting sales teams with proposal development and product/service presentation


• Coordinating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently


• Providing excellent customer service, answering queries and solving problems


• Supporting the sales team in meeting sales targets


• Organising and scheduling sales meetings and appointments


• Assisting with sales training and onboarding of new team members


• Organising corporate events, client visits and catering.

Enquiries and leads classification

• Responsible for new inbound enquiries and qualifying the lead.


• Carrying credit checks on new accounts and updating the CRM with the information


• Liaison with Senior Client Account manager for Lead allocations

Key Sales Systems and Customers data maintenance

• Oversee the CRM/ Internal Gateway system to ensure tasks are completed within given time frames


• Managing customer databases, ensuring all client information is accurate and up-to-date


• Handling administrative tasks such as managing sales contracts, filing important documents, and maintaining records

KPI s and Sales reporting.

• Compile sales data into power point for monthly board meetings


• Produce individual monthly KPI reports


• Preparing sales reports and analysing sales trends to assist in creating sales strategies

About You

We are looking for a proactive team player who genuinely loves putting the customer at the heart of everything they do.

Our ideal match has:

• Experience: At least 3 years of experience in a sales support or administrative role, ideally within busy environment.


• Tech Skills: Minimum of 3 years using a CRM system and strong Excel skills.


• Communication Skills: Excellent telephone skills and a warm, clear communication style.

• The \"Can-Do\" Attitude: A self-motivated spirit, an eagerness to learn, and a passion for finding clever ways to improve how we do things with track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for Amco and customers

Team Player: Working collaboratively across departments.

Why Us?

We believe in taking great care of our team. When you join us at our AMCO Park head office in Redditch, you will enjoy:

• Time to Unwind: 25 days holiday (plus bank holidays), with an option to purchase up to 5 additional days.


• Financial Perks: A Competitive Salary of £60-65k per annum, depending on experience, with Pension scheme


• Health & Wellbeing: Comprehensive healthcare cash plans (covering dental, optical, and physio), digital access to GP appointments, and life insurance


• The Culture: A flat management structure where your voice is heard quickly, plus a packed social calendar of events!

NO AGENCIES PLEASE

Please note, we are unable to provide employment sponsorship to candidates.