Sales Support Administrator

Rubicon Recruitment Agency; Poole; Hybrid; GBP 25,200 - 30,800; Full time

Benefits offered by this job

33 days holiday

8% pension contribution

Health insurance

Job summary

Rubicon Recruitment Agency in Poole is seeking a Sales Support Administrator to join our growing team. The role focuses on accuracy, proactive problem solving and supporting both commercial and technical tasks across a busy sales function.

You will prepare quotations, process orders, manage customer enquiries, and help drive upselling while maintaining data integrity in internal systems. A structured, calm approach and strong communication are key to success.

Qualifications

• Experience in sales, aftersales, spares or technical support environments.
• Experience producing quotations, processing orders and handling customer enquiries.
• Strong attention to detail.
• Proficiency with Microsoft Office; experience with ERP/CRM systems preferred.
• Clear, professional communication with customers and internal teams.
• A structured, methodical approach.

Responsibilities

• Prepare accurate quotations for spare parts, including commercial, administrative and technical details.
• Follow up quotations to maximise conversions and upsell opportunities.
• Process claims, credit notes and return orders according to authority levels.
• Ensure accurate data entry into internal systems and support monthly reporting.
• Reach out to customers to verify data, discuss offers and explore further opportunities.

Skills

Sales experience

Quotation processing

Attention to detail

MS Office

ERP/CRM tools

Communication

Structured approach

Tools

ERP/CRM tools

MS Office

Job description

Sales Support Administrator | Poole | £28,000

Are you a detaildriven Sales Administrator who enjoys solving customer problems and keeping commercial processes running smoothly? This Sales Support Administrator role offers variety, autonomy and the chance to use your technical understanding to help customers worldwide. You'll be joining a stable, specialist business where accuracy, service and proactive communication are highly valued. This position is ideal for someone who enjoys structured work, strong relationships, and balancing commercial and technical tasks in a calm but fastmoving environment.

Benefits

• 33 days holiday
• 8% pension contribution
• Aviva health insurance
• 37.50 hour week with Flexible working hours and WFH on Fridays
• Discretionary annual bonus
• Autonomy in managing your workload
• Opportunities to grow your technical and commercial knowledge
• Supportive leadership and a collaborative aftersales function

Responsibilities

• Preparing accurate quotations for spare parts, including commercial, administrative and technical details
• Following up on quotations proactively to maximise conversion and identify opportunities for upselling
• Processing claims, credit notes and return orders in line with agreed authority levels
• Ensuring accurate data entry into internal systems and supporting monthly reporting
• Approaching customers directly to verify data, discuss offers, and explore further commercial opportunities

Experience / Skills

• Working within a sales, aftersales, spares, or technical support environment
• experinace producing quotations, processing orders and managing customer enquiries
• Strong attention to detail
• Using systems such as Microsoft Office and ideally ERP/CRM tools
• Communicating clearly and professionally with customers and internal teams
• A structure