Sales Support Administrator

Confidential; Northwich; On-site; GBP 24,000 - 29,000; Full time

Job summary

Confidential in Northwich is seeking a Sales Support Administrator to join the team, supporting Account Managers with pre- and post-sales activities, handling customer inquiries about products and processing orders.

You will source solutions, provide quotes, liaise with suppliers, and ensure orders meet SLAs while maintaining CRM records and collaborating with finance, logistics, sales and purchasing.

Responsibilities

• Collaborate with Account Managers to provide pre and post-sales support.
• Source solutions and engage with suppliers for run rate products / software / services.
• Provide accurate quotes to customers.
• Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs.
• Engage with clients to gather feedback, address inquiries, and provide solutions.
• Maintain accurate and up-to-date records of customer interactions in our CRM system.

Job description

Job Title: Sales Support Administrator

Salary: 26,500

Location: Northwich

Our client is currently looking to expand their team and hire an additional sales support administrator. An excellent opportunity to join a growing organisation that prides themself on delivering a first class services to their ever expanding client base. This role is supporting the key account managers, been the first point of contact for customers regarding product information, processing orders etc.

Main Duties:

• Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences.
• Source solutions and engage with suppliers for run rate products / software / services.
• Provide accurate quotes to customers.
• Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs.
• Engage with clients to gather feedback, address inquiries, and provide solutions.
• Monitor and expedite client orders to ensure delivery within client SLAs, resolving any delivery issues ensuring the customer is informed as appropriate.
• Maintain accurate and up-to-date records of customer interactions in our CRM system.
• Ensure compliance with internal best practice processes.
• Work in collaboration with internal departments such as finance, logistics, sales and purchasing.
• To undertake additional duties that may be required from time to time.

INDAB