Sales Support Administrator

Roma Finance; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a driven Sales Support Administrator to empower employee and organizational growth. This exciting role involves supporting the sales team by processing new leads, managing inquiries, and ensuring documentation meets business requirements. The ideal candidate will possess strong communication and time management skills, thrive in a collaborative environment, and contribute to the team's success. With a focus on flexibility and customer service, this position offers a unique opportunity to be part of a dynamic team committed to excellence and growth in the commercial finance sector.

Benefits

Hybrid working

Healthshield - Healthcare

Dental Insurance

Optical Insurance

Life Assurance

25 days holiday P.A plus bank holidays

Qualifications

• Strong communication and time management skills required.
• Ability to work in a team and provide excellent customer service.

Responsibilities

• Support sales team with administrative tasks to maximize productivity.
• Manage internal mailboxes and ensure timely processing of new leads.
• Handle inbound and outbound calls to assist customers effectively.

Skills

Communication Skills

Time Management

Customer Service

Attention to Detail

Teamwork

Job description

Direct message the job poster from Roma Finance

CIPD L5 Qualified People Professional | Driven to empower employee and organisational growth.

Sales Support Administrator – Case Packager - 12 Month fixed term contract

Location – Head Office, Manchester

Benefits - Hybrid working, Healthshield - Healthcare, Dental, Optical, Life Assurance (after 3 months) 4 x annual salary, 25 days holiday P.A plus bank holidays

Hours – 37.5 hours per week

We have an exciting opportunity for a Case Packager to join the Sales department at Roma Finance, based in the heart of Manchester.

Responsible for providing support to the sales team, the role of the Case Packager is to ensure administrative tasks are carried out to maximise productivity and performance of the Sales team.

This means processing new sales leads, communicating effectively and building strong relationships internally and externally.

The role requires an individual with strong communication and time management skills who can effectively support the Sales team to ensure cases meet all business requirements in order for them to move further on in the process.

Role responsibilities

1. Produce Indicative Terms for all sales staff to increase business levels
2. Request valuation quotes from panel valuers to enable valuation pricing and dates to be fixed
3. Manage internal mailboxes to ensure new leads and enquiries are passed over in a timely manner
4. Check sales packs coming in to ensure all requirements are met in enabling the pack to be processed
5. Contact with borrowers/brokers to chase for any missing requirements of held sales packs or initial structure of deals where needed.
6. Handle inbound and outbound calls to answer any questions and queries enabling the call to be directed to the correct Sales team member.
7. Update packs with missing requirements to ensure they are acceptable to be processed
8. Manage online webchat for all borrowers to ensure queries are answered within agreed service level agreements
9. Maintain the broker database ensuring data entered is accurate in line with Data Protection regulations
10. Collate customer service leads and act as liaison between Sales & Customer Service to ensure the lead is processed effectively
11. Produce Sales statistics for the Commercial Director daily to provide oversight of sales performance
12. Perform Sales Administration tasks on an ad hoc basis to alleviate workloads of the Sales staff and support the Commercial senior Leadership team

Person specification

Flexible, Versatile, Attention to detail, Conscientious, Good customer service, Ability to work in a team, Organised, Effective Communicator, Teamwork, Independence, Detailed, Effective Time Management, Efficient.

Welcome to Roma Finance

We are a multi-award winning lender and pride ourselves on being a diverse and forward-thinking company.

Over time, we envision ourselves achieving growth by diversifying and increasing our presence in the market, and continuing our service as a valued provider, being the first choice to our customers.

As a commercial finance services provider, our mission is to continue to meet the needs of our diverse customer base, ensuring that we embody professionalism and integrity, to set the benchmark in creating value and wealth for our borrowers.

Our dynamic team working together, each with their individual skill sets, contribute to helping our company gain success. Our focus is firmly based on performing with excellence with a passion to excel, continuously increasing our standards. We work collectively and inclusively, building a collaborative, honest, flexible and relaxed company culture.

To develop lasting relationships, our approach is to deliver outstanding products with an unsurpassed service that combined, delivers premium value to our customers.

Roma finance understands that every property transaction is unique, that why we put flexibility at the forefront of everything that we do.

Diversity and Inclusion

We are an equal opportunity employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Sales and Business Development