Sales Support Administrator

IMG (International Medical Group); Cardiff; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Remote / hybrid

Training & development

Dental cover

Pension scheme

Volunteer days

Job summary

IMG (International Medical Group) is seeking a Sales Support Administrator to back our IPMI Regional Sales Managers and Retention Manager. The role handles quotations, renewals, and broker onboarding with a focus on timely processing.

The position is permanent, full-time (37.5 hours/week) with hybrid options and based at the Cardiff office. Salary ranges between £25,000 and £29,000, with remote/hybrid flexibility and structured development opportunities.

Qualifications

• Sales-driven, customer-focused with commercial awareness.
• Proficient in Excel and other business systems.
• Strong English communication skills (verbal and written).
• Excellent planning, organizational and time-management abilities.
• Analytical with high attention to detail and quality.
• Self-motivated, independent, able to meet tight deadlines.
• Collaborative with multiple stakeholders across teams.

Responsibilities

• Input quotation data into the relevant systems.
• Manage the diary system to meet quotation turnaround times (TATs).
• Monitor and manage the IPMI Sales inbox.
• Distribute renewal terms to clients or brokers.
• Support Regional Sales Managers with campaigns and activities.
• Facilitate the TOBA process.

Skills

Sales mindset

Customer focus

Verbal & written English

Planning & organization

Attention to detail

Independent worker

Team collaboration

Tools

Microsoft Excel

Other business systems

Job description

Fully Remote / Hybrid | 37.5 hours per week
Monday to FridaySalary: £25,000 – £29,000
We’re excited to welcome a Sales Support Administrator to our team at IMG—one of the world’s leading international medical insurance providers. This is a Permanent, full-time opportunity (37.5 hours/week) based out of our Cardiff office, with hybrid working options available. Earning a competitive salary between £25,000.00 and £29,000.00

Job Summary

To provide sales and administrative support to the IPMI Regional Sales Managers and Retention Manager, ensuring timely and accurate processing of quotations, renewals, and broker onboarding activities.

Duties & Responsibilities

• Input quotation data into the relevant systems.
• Manage the diary system to ensure quotation turnaround times (TATs) are met.
• Monitor and manage the IPMI Sales inbox.
• Distribute renewal terms directly to clients or through brokers.
• Support Regional Sales Managers with sales campaigns and related activities.
• Facilitate the Terms of Business Agreement (TOBA) process.
  

Qualifications

• Sales and customer-focused mindset with strong commercial awareness.
• Proficient in Microsoft Excel and other business systems.
• Strong verbal and written communication skills in English.
• Excellent planning, organizational, and time-management skills.
• Analytical with strong attention to detail and quality.
• Adaptable and self-motivated, able to work independently and meet tight deadlines.
• Strong team player with the ability to collaborate across multiple stakeholders.
  

What We Offer

• Fully remote working (with hybrid options available)
• Structured training and ongoing development
• A collaborative, inclusive, and supportive team environment
• The opportunity to build a career within international healthcare and insurance
• Bupa dental cover
• Health Shield cash plan (optical, everyday healthcare and more)
• Comprehensive travel insurance
• Royal London pension scheme
• Death in service benefit
• Paid volunteer days
• 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
• Your birthday off