Sales Support Administrator

International Medical Group; Cardiff; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Fully remote

Hybrid options

Structured training and development

Health/dental benefits

Pension plan

Birthday off

Volunteer days

Annual leave 22 days + bank holidays

Job summary

International Medical Group is seeking a Sales Support Administrator to provide sales and administrative support for IPMI Regional Sales Managers and Retention Manager in a role that balances remote and hybrid work. The position handles quotations, renewals, and broker onboarding with a focus on accuracy and timely delivery.

The successful candidate will have strong Excel skills, a customer-focused mindset, and the ability to manage multiple stakeholders while meeting tight deadlines.

Qualifications

• Sales-oriented with strong customer focus.
• Excellent English written and verbal communication.
• Strong planning and organizational skills.
• Capability to work independently and meet deadlines.

Responsibilities

• Input quotation data into the relevant systems.
• Manage the diary system to ensure quotation turnaround times (TATs) are met.
• Monitor and manage the IPMI Sales inbox.
• Distribute renewal terms directly to clients or through brokers.
• Support Regional Sales Managers with sales campaigns and related activities.
• Facilitate the Terms of Business Agreement (TOBA) process.

Skills

Sales mindset

Communication skills

Attention to detail

Time management

Tools

Excel

CRM systems

Job description

Sales Support Administrator

Fully Remote / Hybrid | 37.5 hours per week Monday to Friday Salary: £25,000 – £29,000

We’re excited to welcome a Sales Support Administrator to our team at IMG—one of the world’s leading international medical insurance providers. This is a Permanent, full-time opportunity (37.5 hours/week) based out of our Cardiff office, with hybrid working options available. Earning a competitive salary between £25,000.00 and £29,000.00.

Job Summary

To provide sales and administrative support to the IPMI Regional Sales Managers and Retention Manager, ensuring timely and accurate processing of quotations, renewals, and broker onboarding activities.

Duties & Responsibilities

• Input quotation data into the relevant systems.


• Manage the diary system to ensure quotation turnaround times (TATs) are met.


• Monitor and manage the IPMI Sales inbox.


• Distribute renewal terms directly to clients or through brokers.


• Support Regional Sales Managers with sales campaigns and related activities.


• Facilitate the Terms of Business Agreement (TOBA) process.

Qualifications

• Sales and customer-focused mindset with strong commercial awareness.


• Proficient in Microsoft Excel and other business systems.


• Strong verbal and written communication skills in English.


• Excellent planning, organizational, and time-management skills.


• Analytical with strong attention to detail and quality.


• Adaptable and self-motivated, able to work independently and meet tight deadlines.


• Strong team player with the ability to collaborate across multiple stakeholders.

What We Offer

• Fully remote working (with hybrid options available)


• Structured training and ongoing development


• A collaborative, inclusive, and supportive team environment


• The opportunity to build a career within international healthcare and insurance


• Bupa dental cover


• Health Shield cash plan (optical, everyday healthcare and more)Comprehensive travel insurance


• Royal London pension scheme


• Death in service benefit


• Paid volunteer days


• 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)


• Your birthday off

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.