Insurance Client Support Manager

Reset Recruitment Ltd; Brighton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Group life cover

Income protection

Travel insurance

Pension

Continued professional development

Team events

Charity day

25 days holiday + bank holidays

Job summary

Reset Recruitment Ltd is recruiting for an Insurance Client Support Manager in Brighton. The role is hybrid, with up to two days working from home per week after probation, and hours are 9am–5pm, Monday to Friday.

Salary ranges from £26k to £32k depending on experience, plus an amazing benefits package. You will support corporate and SME clients with private medical insurance, life cover, income protection and travel insurance, handling enquiries and coordinating with insurers to keep schemes

Qualifications

• Great communication and organisation skills and have worked in administrative or support role within insurance or financial services.
• Ideally have international or UK insurance PMI/travel experience but it is not a necessity.
• Great IT skills inclusive Word and Excel.
• Great attention to detail and the ability to manage your own workload effectively.
• Methodical approach with the ability to meet strict deadlines.
• Strong administrative and customer service skills.
• Previous experience working in insurance is essential.

Responsibilities

• Responding to client, employee and insurer enquiries by phone and email.
• Processing information through insurer portals and maintaining accurate client records and membership details.
• Obtaining quotations and helping prepare new business and annual renewal reports.
• Supporting client onboarding, scheme administration and retention.
• Managing shared inboxes and escalating more complex queries when needed.
• Developing your knowledge of insurer products and building relationships with insurer contacts.
• Supporting the wider team while following the firm's compliance procedures.
• Support other administrative business needs as and when required.

Skills

Communication

Organisation

Administrative experience

Insurance knowledge

IT skills

Attention to detail

Time management

Tools

Word

Excel

PowerPoint

Job description

Insurance Client Support Manager

Location: Brighton, with up to two days working from home per week after probation, subject to competency

Salary: £26k - £32k DOE + amazing benefit package

Hours: Mon-Fri 9am - 5pm

Are you an insurance professional who enjoys looking after clients, solving problems and making sure every detail is right?

I'm recruiting for a growing employee benefits consultancy in Brighton. You'll join a friendly team supporting corporate and SME clients with benefits including private medical insurance, life cover, income protection and travel insurance.

This is a hands-on client support role. You'll work closely with consultants, clients and insurers to keep schemes running smoothly, support new business and renewals, and provide a responsive, professional service.

Responsibilities:

• Responding to client, employee and insurer enquiries by phone and email.
• Processing information through insurer portals and maintaining accurate client records and membership details.
• Obtaining quotations and helping prepare new business and annual renewal reports.
• Supporting client onboarding, scheme administration and retention.
• Managing shared inboxes and escalating more complex queries when needed.
• Developing your knowledge of insurer products and building relationships with insurer contacts.
• Supporting the wider team while following the firm's compliance procedures.
• Support other administrative business needs as and when required.

To apply for this role, you must have the following skills and experience:

• Great communication and organisation skills and have worked in administrative or support role within insurance or financial services.
• Ideally have international or UK insurance PMI/travel experience but it is not a necessity.
• Great IT skills inclusive Word and Excel.
• Great attention to detail and the ability to manage your own workload effectively.
• Methodical approach with the ability to meet strict deadlines.
• Strong administrative and customer service skills.
• Previous experience working in insurance is essential.

You may come from an insurance administration, client support, account handling or employee benefits background. Experience with private medical, travel or group insurance would be particularly useful.

You'll also have strong customer service and administrative skills, confidence using insurer systems or portals, and a methodical approach to managing deadlines. Excellent attention to detail, clear communication and good working knowledge of Word, Excel and PowerPoint are important.

The benefits package includes 25 days' holiday plus bank holidays, private medical insurance, group life cover, income protection, critical illness cover, mental health support, virtual GP services, annual travel insurance, a pension and continued professional development. There are also team events, holiday trading and a paid day each year to support a local charity.