Sales Support Administrator

Stannah; Andover; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Market Aligned Salary

Profit Share Bonus Scheme

Holiday scheme to buy extra days’

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service award scheme

Discount Rewards Scheme

Employee Assistance Programme

Enhanced maternity/paternity provision

Free parking

Job summary

Stannah in Andover is seeking a Sales Support Administrator to join our team on a fixed-term 6-12 month maternity cover contract. You will support the sales team with quotes, follow-ups, customer inquiries and routine admin, using Excel and MS 365. A proactive, organised approach and strong customer service are essential.

The role offers a busy, supportive office environment with opportunities to contribute to improving customer experiences.

Qualifications

• Experience in a busy office environment, ideally in a sales support role.
• Strong customer service skills and confidence using IT systems, including Excel.
• Organised, detail oriented and able to prioritise workload under pressure.
• GCSE English and Maths or equivalent required; NVQ in Admin or sales desirable.

Responsibilities

• Generate quotations and support sales to win orders for repair and upgrade works.
• Proactively follow up with customers after quotations.
• Produce regular sales reports and identify trends and opportunities.
• Establish rapport with customers and handle inquiries by phone and email.
• Process invoices and manage general office administration.

Skills

Customer service

IT skills

Organisation

Communication

Education

GCSEs in English and Maths

NVQ in Administration or sales equivalent (desirable)

Tools

Excel

Microsoft Office 365

Job description

• Business Division: Lifts Distribution and Service
• Employment Type : Fixed Term Contract
• Referral Bonus: No

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Sales Support Administrator Jobs in Andover at Stannah – Join Our Team!

We have an exciting opportunity for a Sales Support Administrator to join Stannah, based at our Andover location.

This is a fixed term 6-12 month contract to cover a Maternity period of leave.

Are you an organised, customer-focused professional with a passion for sales support and administration? We’re looking for a Sales Support Administrator to join our well-established Andover site, where you’ll play a key role in keeping the team running efficiently and supporting our sales activities.

In this varied role, you’ll provide essential administration and sales support to the branch, working closely with the sales team to produce quotes, manage follow-ups, and ensure a seamless customer experience. You’ll also handle general office administration while delivering outstanding customer service and building strong relationships with customers.

We’re looking for someone with experience in a busy office environment, ideally within a sales support role, who brings strong customer service skills and confidence using IT systems, including Excel. You’ll be organised, detail-oriented, and able to prioritise your workload effectively, while remaining calm under pressure and communicating clearly with customers. This is a great opportunity to join a respected company where your contribution truly makes a difference.

Your working hours are08:30 – 17:15 Monday - Thursday and 08:30 – 13:30 on a Friday

Primary 'Sales Support Administrator' Responsibilities:

• Support the sales team with generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment originating
• Proactively follow up with customers after generating quotations.
• Produce regular sales reports identifying trends, opportunities, and areas for improvement.
• Support with establishing and building rapport with customers.
• Respond to enquiries by phone and email from customers and engineers Process Invoices and resolve any queries.
• General administration including filing, photocopying, scanning, dealing with couriers and post
• Previous experience working in a fast paced office environment, ideally within a sales support capacity.
• Confident/polite telephone manner with excellent organisational skills
• A good level of education, including GCSEs in English and Maths or equivalent
• NVQ in Administration or sales equivalent is desirable
• Proficient in Microsoft Office 365

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

#LDS

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

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