Sales Support Administrator

Stannah Management Services; Andover; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Profit share bonus

25 days holiday

Pension scheme

Health plan

Life insurance

Job summary

Stannah Management Services is seeking a Sales Support Administrator in Andover. This fixed-term 6-12 month contract supports the sales team with quotations, follow-ups, and customer service. You will manage admin tasks and contribute to a positive customer experience.

The role requires experience in a busy office, strong IT skills including Excel, and excellent organisation. Hours are 08:30–17:15 Mon-Thu, 08:30–13:30 Fri.

Qualifications

• Experience in a fast-paced office environment.
• Confident and polite telephone manner with excellent organisational skills.
• GCSEs in English and Maths or equivalent.
• NVQ in Administration or sales equivalent is desirable.
• Proficient in Microsoft Office 365.

Responsibilities

• Support the sales team with quotations and order processing for repairs and upgrades.
• Proactively follow up with customers after quotations.
• Produce regular sales reports identifying trends and opportunities.
• Build rapport with customers and respond to enquiries by phone and email.
• Process invoices and resolve queries; manage general administration.
• Filing, photocopying, scanning, couriers and post.

Skills

Organised

Customer focused

Telephone etiquette

Education

GCSE English

GCSE Maths

NVQ in Administration or sales

Tools

Microsoft Office 365

Job description

Sales Support Administrator Jobs in Andover at Stannah – Join Our Team!

We have an exciting opportunity for a Sales Support Administrator to join Stannah, based at our Andover location.

This is a fixed term 6-12 month contract to cover a Maternity period of leave.

Are you an organised, customer-focused professional with a passion for sales support and administration? We’re looking for a Sales Support Administrator to join our well-established Andover site, where you’ll play a key role in keeping the team running efficiently and supporting our sales activities.

In this varied role, you’ll provide essential administration and sales support to the branch, working closely with the sales team to produce quotes, manage follow-ups, and ensure a seamless customer experience. You’ll also handle general office administration while delivering outstanding customer service and building strong relationships with customers.

We’re looking for someone with experience in a busy office environment, ideally within a sales support role, who brings strong customer service skills and confidence using IT systems, including Excel. You’ll be organised, detail-oriented, and able to prioritise your workload effectively, while remaining calm under pressure and communicating clearly with customers. This is a great opportunity to join a respected company where your contribution truly makes a difference.

Your working hours are 08:30 – 17:15 Monday - Thursday and 08:30 – 13:30 on a Friday

Primary 'Sales Support Administrator' Responsibilities:

• Support the sales team with generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment originating
• Proactively follow up with customers after generating quotations.
• Produce regular sales reports identifying trends, opportunities, and areas for improvement.
• Support with establishing and building rapport with customers.
• Respond to enquiries by phone and email from customers and engineers Process Invoices and resolve any queries.
• General administration including filing, photocopying, scanning, dealing with couriers and post
• Previous experience working in a fast paced office environment, ideally within a sales support capacity.
• Confident/polite telephone manner with excellent organisational skills
• A good level of education, including GCSEs in English and Maths or equivalent
• NVQ in Administration or sales equivalent is desirable
• Proficient in Microsoft Office 365

Qualifications

• Previous experience working in a fast paced office environment, ideally within a sales support capacity.
• Confident/polite telephone manner with excellent organisational skills
• A good level of education, including GCSEs in English and Maths or equivalent
• NVQ in Administration or sales equivalent is desirable
• Proficient in Microsoft Office 365

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

Location/Region: Andover, England