New Business Advisor

Stannah Group; Andover; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday

Holiday buy extra days

Pension Scheme (matched)

SimplyHealth Cash Plan

Life Assurance

Long Service award

Discount Rewards Scheme

Employee Assistance Programme

Enhanced maternity/paternity provision

Job summary

Stannah Group in Andover is seeking a New Business Sales Advisor to be the first point of contact for customers enquiring about stairlifts or homelifts, guiding them with empathy and clear information.

The role involves handling inquiries, booking appointments for Sales Consultants, and maintaining accurate records, with a salary of £25,500–£26,000 after probation, a five-day workweek with Saturday hours, and hybrid work after training.

Qualifications

• Confident written and verbal communication skills.
• Empathetic, caring approach to customer conversations.
• Strong listening skills and a desire to help customers find the right solution.
• Ability to influence and guide customers toward the best option.
• Enjoy working collaboratively in a team environment.
• Willingness to learn, train and understand technical product details.

Responsibilities

• Handling inbound customer enquiries via phone, email and web forms.
• Conducting detailed fact-finding to understand customer needs.
• Advising whether Stannah can help and booking appointments for Sales Consultants.
• Capturing accurate information within internal systems.
• Liaising with Sales Consultants and managing their appointment diaries efficiently.
• Sending brochures and following up on customer enquiries to convert to appointments.
• Maintaining ongoing contact with enquiring customers to maximise conversions.

Skills

Communication

Empathy

Active listening

Influencing

Team player

Willingness to learn

Job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

New Business Sales Advisor Jobs in Andover at Stannah – Join Our Team!

We have an exciting opportunity for a New Business Sales Advisor to join Stannah, based at Andover.

This job will involve being the first point of contact for customers enquiring about Stannah stairlifts or homelifts, supporting them with empathy, professionalism and clear information.

As the New Business Sales Advisor, your salary will be £25500 to £26000 after a successful probation period.

You will work Monday to Friday 8:30-18:00 and Saturday 9:00-17:00, training in the office, with hybrid working opportunities after a successful training period. This job is a permanent contract.

This is a great opportunity for someone who loves helping customers, enjoys problem‑solving, and thrives in a supportive, customer‑focused environment.

To be successful as the New Business Sales Advisor, it is essential that you have strong communication skills and a caring, helpful approach to customer conversations. Experience in customer service, sales support or handling sensitive enquiries would be desirable.

New Business Sales Advisor Responsibilities

• Handling inbound customer enquiries via phone, email and web forms
• Conducting detailed fact‑finding to understand customer needs
• Advising whether Stannah can help and booking appointments for Sales Consultants
• Capturing accurate information within internal systems
• Liaising with Sales Consultants and managing their appointment diaries efficiently
• Sending brochures and following up on customer enquiries to convert to appointments
• Maintaining ongoing contact with enquiring customers to maximise conversions

Please see the full job description here: New Business Advisor Job Description

Qualifications

New Business Sales Advisor Requirements

• Confident written and verbal communication skills
• Empathetic, caring approach to customer conversations and sales
• Strong listening skills and a desire to help customers find the right solution
• Ability to influence and guide customers toward the best option
• Enjoy working collaboratively in a team environment
• Willingness to learn, train and understand technical product details

Benefits Include

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well‑being
• Enhanced maternity and paternity provision

#HA

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.