Sales Support

CDW LLC.; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support and maintain customer accounts. This role involves maximizing sales and customer satisfaction through effective communication and problem-solving. You'll engage with various departments and manage customer queries, ensuring a seamless experience. If you're looking to grow your career in a dynamic environment that values teamwork and commitment, this opportunity is perfect for you. Join a company where your contributions will make a real difference and help shape the future of IT solutions.

Qualifications

• Proficiency in PC applications with accurate keyboard skills.
• Experience in a commercial environment preferred.

Responsibilities

• Providing quotations for standard and non-standard products.
• Managing Outlook mailboxes for coworkers and customers.
• Collaborating with vendors and partners to develop opportunities.

Skills

PC applications (Word, Excel, Outlook)

Analytical skills

Problem-solving skills

Microsoft Navision

CRM experience

Interpersonal skills

Time management

Commercial mindset

Tools

Microsoft Navision

CRM

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. We’re coworkers, not just employees, who genuinely believe in supporting our customers and one another. We forge our path forward with a level of commitment that reflects who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Join us at CDW

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission, and be excited about your future. As a Fortune 200 leader, we’re the trusted professionals and technology experts that companies turn to most for solving their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers worldwide. A Fortune 500 company and member of the S&P 500 Index, founded in 1984, employing over 15,000 coworkers across the US, UK, and Canada.

Our commitment to “making amazing happen” is grounded in our expertise and the CDW Way. Our empowering leadership inspires teams to succeed, moving forward together.

Job Summary

This role involves supporting and maintaining customer accounts managed by the Account Director, handling customer engagements to maximize sales and satisfaction. You will liaise with internal departments, vendors, suppliers, and customers.

Key Responsibilities

1. Providing quotations for standard and non-standard products.
2. Placing orders using sales tools.
3. Managing Outlook mailboxes for coworkers and customers.
4. Addressing customer queries and issues.
5. Handling product returns.
6. Providing product information, including datasheets and specifications.
7. Reporting on back orders and customer requirements.
8. Updating product and price information in ServiceTrack catalogues.
9. Collaborating with vendors and partners to develop opportunities and relationships.
10. Liaising with internal departments such as Customer Services, Credit, and Purchasing.
11. Maintaining product knowledge as defined by the Account Director.
12. Understanding vendor promotions, bid processes, and deal registration.
13. Assisting with holiday cover and training co-workers.

Qualifications, Skills & Experience

1. Proficiency in PC applications (Word, Excel, Outlook, Web Browser) with accurate keyboard skills.
2. Understanding of accurate reporting and the IT sales channel.
3. Strong analytical and problem-solving skills.
4. Experience with internal tools like Microsoft Navision and CRM.
5. Experience in a commercial environment preferred.
6. Previous administrative experience preferred.
7. Knowledge of industry products and services is a plus.

Essential Attributes

1. Excellent interpersonal and communication skills.
2. Ability to build rapport with customers, partners, and colleagues.
3. Strong time management and prioritization skills.
4. Flexibility to adapt and prioritize tasks continually.
5. Drive, ambition, and attention to detail.
6. Business acumen and quick understanding of numbers/financials.
7. Aspiring to grow a successful career within CDW.
8. Commercial mindset.

We make technology work so people can do great things.

CDW is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.